北奧蘭治縣蠟木套房飯店 (Sonesta Simply Suites Garden Grove Anaheim)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Quick check in, clean rooms and helpful staff

Gave our room away.

Our room itself was very clean, but unfortunately our bathroom was disgusting. It had hair from previous users and towels that weren’t so clean. The water pressure of the shower is like washing your hands with a sink. Not to mention the water will be at the temperature you want it and than all of a sudden you being hit with extremely hot water. Safe were extremely nice and very helpful. The property had some questionable things go on but never affected me or my family.

Front desk manager was rude, unhelpful. I got so ill from staying there. Deathly sick. The room was not as described. I paid $300 for 2 nights and I would have been right to stay at a motel. My car was damaged, faded and not to have to mention I was charged parking!

I tried to cancel this booking because the area was unsafe and the property was not well maintained and filthy.

I tried to file a complaint with you and no one ever followed through. I had an incident on Thursday night that the staff did not handle well. I was very upset. On Fridays same Manager was talking about me to others in the lobby. Not acceptable. I believe I should be refunded for 1 or 2 of the nights. It was very bad. When I called their customer service I was told I had to file with Expedia and get a case number. No one ever followed through. Very disappointed and dissatisfied

No pool no hot tub no breakfast nothing you coukd walk to

You get what you pay for, Stayed here a few times

The welcoming hotel team is super attentive and I’m so happy I booked my stay here. The stairs need extra attention and protection from littering guests. Will definitely stay here next time I need to get away to The OC. My room was spacious and clean. Also the coffee at the gas station is top notch, no doubt.

Pictures are when they must opened ! It’s disgusting and nasty !!! Smells like piss