西貢中央公寓飯店 - 附無邊際游泳池及健身房 (Saigon Central Apart - Infinity Pool&Gym)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

as i mentioned in earlier feedback and email that we booked and paid a premium for the location and 3 rooms a apartment and on the day of check in we are told the apartment is not available we are given an alternative 3 rooms apartment but the location and the conditions of the unit was terrible and unacceptable.. after some discussion we are left with no choice but to accept another 2 room apartment (lower value unit) we are not offered any refund as i felt that i am getting something of lower value .. as we are already in country and we are left with no choice but to accept a lower grade and smaller apartment. we felt that we need to be compensated for this

I waited an hour once I arrived for them to come check me in. You are not allowed to use the pool or the gym. This is because, According to the sign in front of the building, it is illegal to use apartments for short term stays so pool and gym are for permanent residents

horrible communication plus not worth it

This place is a con. Avoid. Looks nothing like the photos, was shown an alternative room just as bad. Filthy, unkept, bad smell... still reading? Just don't stay here. We arrived and then left, found somewhere else. We're backpackers so fairly used to some average stays.

Good coffee shops nearby.

The location was great and the building was nice - secure and good amenities like coffee shop, pool, grocery and pharmacy. The apartment was ok but not in the best condition in terms of cleanliness.

The booking said there was a microwave, free wifi, and a memory foam mattress. None of those things came with the room. Did not have wifi for 90% of our stay. Only 2 small towels were provided to dry our hands, dishes and bodies with. The Bed was so uncomfortable and about 2 inches thick.

I was expecting an active host during my stay instead of which communication was by means of a WhatsApp group (albeit efficient and responsive at all times). The property was not clean when I arrived and is in need of decoration. The air conditioning worked well but overall the property has a very tired feeling to it. I did not have any personal meeting with the owner during my stay despite me reaching out to say that i was disappointed with the state of the department. The property itself isn't in a bad area and the security staff outside the block are both efficient and helpful. Grab works well too. The stay could easily have been improved with the offer of an upgrade or a personal visit, there was no real effirt made other than to send a maid to clean. I latterly stayed in a boutique hotel which i think offered better value for money than the apartment.

DO NOT BOOK HERE Firstly the communication is awful, and all managed via WhatsApp. Any support you require would either take hours to come, or not be received. The room I received was much worse than in the pictures and was also surrounded by construction work. The bathroom floor was soaking and there was no toilet roll. I was running around for an hour trying to use the local amenities which in the end I was only able to use because someone else at the hotel managed to let me in. Otherwise I’d be waiting even longer to be set up on a finger print scanner. In person staff members will not help you and will instead direct you to use your WhatsApp group. I had booked this at the end of a three week travelling trip as a way to relax before I went home. It was worse than any hostel I had stayed at. I didn’t even spend the night there and instead moved to a hostel in the city which had much better staff and facilities (of course I couldn’t get my money back despite such bad service).

Nothing to complain about