張家界碧桂園鳳凰套房飯店 (Country Garden Phoenix Suites Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We had the most wonderful experience, Andy (the manager) was in direct contact with us even before the trip and he arranged for our pick up even when we changed the departure point at the last minute. He made our honeymoon absolutely lovely and special at this hotel! The room was absolutely wonderful, large, with amazing views. The facilities are breathtaking, swimming pool was great. The best part was just walking through the hotel and feeling like being in a palace everyday. The area for the breakfast buffet was stunning and the staff were always beyond amazing ☺️ I highly recommend this hotel to everyone visiting the area, great experience overall!

首先酒店地理位置在张家界西站和国家森林公园中间位置，身处别墅群，非常清净，山景很好！其次服务员很热情，态度很好，看我们一家四口给我们升级了家庭房，还赠送了一份早餐，这服务没的说，房间里面很宽敞整洁，装修也蛮高端！很好，非常值得推荐！

Friendly and helpful staff (especially Wendy), great view of the mountains and sunset.

Great location, huge rooms, very helpful staff

The room was large, but needed to be updated. There was a lot of strong odors came from their bathroom.

Our butler, Andy, provided exceptional service and he went above and beyond with helping us plan our entire tour of the three scenic sites. He booked all our park/mountain tickets and told us about an incredible western restaurant, before the show he booked for us. The foot massage was fantastic as well at the Spa. Our room had a gorgeous view.

The stay at this hotel was absolutely amazing!!! My room and the hotel's condition was extremely clean. Staff and workers were exceptionally polite and helpful. Especially one of the staff members named Wendy, who also spoke great English. She helped me by suggesting great attractions in Zhangjiajie, arranging me with tickets to each attraction with the best class, and made sure the stay, not only in the hotel but also Zhangjiajie, was absolutely phenomenal. Planning on going back in the future.

We had an excellent customer experience from everyone at the hotel (especially Ms. Wendy at the reception). The hotel is amazing, clean, located in a stunning location. Food quality is high. This is a very luxurious hotel, really worth visiting. I highly recommend staying at this hotel.

We visited the hotel in off season so we have to expect that it is not up to full operation. I believe we were on two guests in this 900 plus room resort. The assistant manager was so helpful to us with researching things to do and places to eat in the area which made things much easier. The rooms were big and comfortable so no complaints there. I took advantage of the inexpensive in-house massages. Easy to get around using Didi. Would probably stay here again.

Very nice hotel in the mountains with a good view. The hotel was decorated very nice for Christmas. The indoor swimming pool is not open year round like I thought though and the restaurants close earlier during non-peak travel season so rely on room service if you want food late (it was good food).