棕櫚度假村 (Palms Resort by Hosteeva)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Not enough towels and toilet paper

A beautiful view and convenient to the Jazz Fest

Very good location but old property. Bed were okay with soft mattress and pillows. Receptionist was great! The muddy bed was old and rusty! Slight door to the balcony was extremely hard to open-slide. The slide door handle screws come loose. It was fixed and started unscrewing by itself again as you slide it to open or close. The kitchen has only two burner’s and you can’t use both at the same time! Overall, it is a good place to stay if you don’t have to cook breakfast or lunch for the kids.

The overall stay was decent however the beds were very uncomfortable, paint chipping from the walls. There were also extra charges that they did not make known on time of booking. We also couldnt use the pool or hot tub because it closed too early on a weekend was very disappointing! Wont be staying there again.

Bad experience with the reservation. I arrived to the resort and no body was in the front desk when in the application say is 24/7 front desk, not answer the phone either the emergency contact.

Palms is great. The shower was not. Great pressure. It would go from cold to scalding. Would not regulate to an even temperature

The guy at the front desk was very nice the room was great and the balcony's had great views

We checked out a day early as room was not clean and we kept getting bit at night from mosquitoes or bed bugs. The hotel manager was going to refund us the last day that we had originally planned to stay but he said he can’t since it’s bought from Expedia. He recommended calling Expedia for the refund and said that if they call him, he will let them know he doesn’t mind refunding Expedia. Expedia service was horrible! They said they called , but they didn’t .. I want the last night reservation back , even if it’s in reward points ..

The location was great. Some minor upgrades is needed far as appliances

Great custumer services.