庫馬拉塞雷諾亞 - 洛佩桑飯店 (Kumara Serenoa by Lopesan Hotels)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

This is the fourth year we have stayed. We love the place. Staff from reception, bar, restaurant and cleanwrs are all locely and friendly. My husband really enjoyed Daniel making vodka tonics for him. The place is clean and tidy and best of all it is quiet. I would happily visit for a 5th year.

The room is located in a semi circle of accomadation . The room was very large with two single beds . The beds were very comfortable with quality bedding ., The furniture in the room work table , double sofa with a espresso coffee machine as bonus ., The bathroom was excellent , spotless , very strong rain shower enclosure ., The resort is top quality with large pool , pool lounging area and entertainment area. I partook in full board , breakfast and dinner was excellent wort varied choice for both male sittings .. I would highly recommend this premise 10/10

Room kept spotless staff excellent breakfast very good lots of choice parking was not really adequate not enough spaces

Excellent experience and mostly because the staff were so attentive and pleasant

It was a nice place, breakfast was good as well however parking was limited and we had to park outside the property several times. In addition what was disappointing is that the adults only pool can only be accessed if you have an adults only room rather than being for adults only. This means that the majority of people gather around one pool rather than being able to access both. The two pools was one of the selling points for us and we did not realise you needed to book specific room types, so be aware when you book your room.

Really great hotel

My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!

I was very disappointed with this property. It does not feel like a hotel at all, and unfortunately I cannot recommend it. The main issue is the staff. In particular, the evening service staff were quite unpleasant. There was one lady, with dark red hair and glasses, who was especially rude and unprofessional. Overall, I did not find the staff friendly or welcoming, which really affected our experience. The only positive mention goes to Alexandra at reception, who was absolutely lovely and very helpful — I truly recommend her. However, apart from that, the rest of the staff left a lot to be desired. For this reason, I do not recommend this place at all.

The room was lovely, the staff were very helpful, the food was good quality however I wish there was more vegetarian or pescatarian options as it was very meat heavy

Low-rise, relaxed, uncrowded, clean, nice breakfast buffet