美國長住精選套房飯店 - 鳳凰城 - 北 (Extended Stay America Select Suites - Phoenix - North)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I booked this hotel at 9:57 pm while on the road. They closed their check in window at 10 pm and when I arrived after midnight said there were no rooms available and that I was marked as a no-show.

Front desk was a wreck, took forever for staff to show up for check in, walls paper thin and neighbors extremely loud keeping me up all night, Terrible experience

Gross junkies everywhere rooms are nasty

Its 110 degrees In Az N When i checked in a room immediately felt the difference… The heat is real here and their Cold air is real in this hotel too 💙💪

We spent 4 nights at ESA and I will say that the room was fairly clean and comfortable. The water pressure in the shower was poor. There had been a bad leak in the unit above us which had been fixed as far as no more leakage but the drywall was bubbled and had lots of staining at the ceiling. We could smell the mildew odor pretty heavily causing some concerns of possible mold in the wall void. The ac unit and the fart fan in bathroom both made quite a bit of noise throughout. The brochure states that there is cooking and kitchen items but that was not the case at all. I asked the front desk about these items and the response I got was "not at this location" by the staff. The refrigerator worked great as my milk was very cold and quite tasty. We will stay here again but in a different room to avoid the mildew and excessive noise from the ac unit.

We we unable to check in during normal office hours due to no one being at the desk. We waited for more than 20 minutes before calling customer service. Customer service transferred our call to the empty from desk at the hotel we were at. A second call to customer service produced a similar result. We cancelled our reservation and had to travel to a different hotel in the area. There were vagrants in the parking lot, trash all over the outside of the building and no staff available. Other patrons of the hotel that passed us in the lobby stated that there had been no one available at the desk all day and they apologized for the property. This was a horrible experience after a long day of travel. I don't know who should have been working the desk or who manages the property but both of those employees should be review for performance.

Pretty dirty all around from the time you enter all the way to your room. Lots of transient and police activity throughout the day and night. Room smelled like vomit.

Booked through Expedia, when we arrived they did not have the room they wanted to charge us an extra 30 dollars from a single bed to a room with 2 beds., front desk was not pleasant or helpful. Luckily expedia refunded us our money and we moved on.

Pesimo

Kitchen was not fully equipped no utensils no plates no coffee pot kitchen sink plugged up. Air conditioning was excellent. Staff was good.