概念公寓因弗內斯台地服務式公寓 (Inverness Terrace Serviced Apartments by Concept Apartments)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We did like the location a lot. The place was nice but be aware the it is on the 3rd floor( USA 4th Floor 😉) and no elevator. Also it was hot in London (July 2026) and no AC and in the apt was only a small fan. Small windows that you can only open a 1/4..

Absolutely Unacceptable – Avoid at All Costs I didn’t want to have to write a review but due to the lack of concern from customer service and laziness to resolve our problem I feel that I have to. This was one of the worst accommodation experiences I’ve ever had. From the moment we arrived, the apartment was unbearably hot due to the heating being stuck on full blast with no way to turn it off or adjust it. The temperature was so extreme that sleeping or even staying inside for more than a short period was impossible. The conditions were completely unacceptable. We reported the issue promptly at 16:10, expecting a quick resolution. Instead, we were left waiting for two hours before two maintenance workers were sent—neither of whom were able to fix the problem. By the time we returned to the property at midnight, the heating was still stuck on maximum, and we were forced to leave the property and walk to alternative accommodation in the middle of the night. Unbelievable. To make matters worse, the manager, Aaron, was shockingly unprofessional. He explicitly told us not to contact him after 6pm because he was off, yet provided no meaningful alternative support, only giving us the main customer service line—the same line that ultimately offered no immediate help. We were effectively abandoned with a serious issue and no point of contact. Aaron also showed little to no concern for our comfort or wellbeing and seemed far more worried about the cost of the heating.

Great apartment in a great location. The apartment was clean, had everything I needed for my stay, including access to the washing machine and dryer on another floor.

Perfect room for two. I particularly liked soap, shampoo, coffee, and tea were already in the room. Just steps from the Tube, makes for very easy travel. The only thing I would add would be paper towels in the kitchen and the TV in English. My Italian skilz are not television instructions worthy.

Everything was nice but it was absolutely too hot, especially at night.

Bed wasnt comfortable. Room was hot

Super apartment close to transport links

Very clean and comfortable. We appreciated the mini-kitchen in the studio. The shower head was amazing (rain-type). The only problem we had was an odd, pervasive, pungent smell coming from under the sink in the kitchen. We had to keep the windows open when we were in the room because the smell bothered me so much.

Good communication , good sized room , clean and quiet, good location near Hyde park, tube stations and restaurants.

Loved the property so much. The kitchette was a game changer. The area was perfect for trip. Only downfall was the bed was the worst, very very firm.