三亞亞龍灣鉑爾曼別墅度假酒店 (Pullman Sanya Yalong Bay Villas & Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The villa is amazing, the on-duty manager is awesome to resolve our room issues to ensure that we have great experience.

Nice pool and access to the pool from the room was great. Bed was very uncomfortable.

Overall stay was good, but the buffet it was not very good, it should be improved.

Booked two nights in one of the private pool villas. The front desk staff were very welcoming and friendly on check-in, though English is limited. The room was mostly clean, though there were some cigarette butts left next to the pool. The property is beautiful, but the only real issues lies in the condition of the property and rooms. Things are weathered and broken, with some features in the room (like the sound system, sliding wooden doors and jets in the bath tub) are no longer working. The place is still nice but has seen better days. The water in the room didn't get very hot in the shower or sink. Overall, it's a pretty good value for a private pool but the facilities could use some updating and repairs.

One reception staff was tried and unfriendly, the other one tried to help and still didn't get the correct checking in for me. there is no refrigerator that cool things down, you can only request ice manually. no ocean view gym closes at 10 while said 24 hours, only one treadmill.

Good location but not directly access to beach. Pool is nice but not heated, no jacuzzi. We planed to have kids in pool while we enjoy jacuzzi, can’t do any of those. Breakfast is good with Chinese and Western style. Also kids under 12 breakfast for free. Nobody can’t beat this! People are friendly and responsive, good service.

Service level is bad. Facilities are poorly maintained. Day time can watch internet TV, evening time said internet TV is not available. Breakfast choices are the same everyday.

The villa we stayed in is very old and poorly maintained. Bad smell in the living room. The doors and phone are broken. The walls and ceilings are dark. Feels like a 3 star hotel.

We stayed in this hotel for 5 days. It was our plan to do a lot of workout in its fitness centre and swimming. To our disappointment, the air conditioners in the fitness centre were only switched on between 11 am to 3 pm. Even when the air con were on, the room was still very warm. It is unbearable. I felt like running under the sun. The breakfast buffet was also a disappointment as not many choices of food. As a five star hotel of an international brand, I would expect more. Be that as it may, we enjoyed the room with pool access a lot. We were first given a room accessible to the slop in the middle of the swimimming pool. We asked to change the room of a better location and the staff were very nice and changed the room for us. The environment of the hotel is very tranquil.

Hotel is good and staffs are friendly