白馬灣飯店 (Durham City Cottages)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Highly recommended, especially the cottages with kitchens

I will definitely book again next time I am in the area, the apartment was super clean and tidy, absolutely perfect for what I needed. Excellent communication from my host.

The property is small but clean and modern. It's located behind a pub which makes the location good. We stayed in the same cottage last November and everything was good, however, this time was has not good. On the first evening we found the cottage very cold. We tried altering the thermostat but no good. We had to wrap towels around us to keep warm. I sent an email to the owner but had no reply. Tried ringing him twice but it rang out. Left messages on his phone but no response. Decided to send email to the "Durham City Cottages" who did reply. They said that guests had requested the heating to be turned off during the previous weekend (why not simply turn the valves off on the radiators?). I requested them to turn the heating back on, no response. We continued to wrap ourselves with a throw from the bed whilst watching TV. Added to that I had to eat my cornflakes with a teaspoon as there was no desert spoons, the oven doesn't work (had to use microwave), the salt seller was empty, the shower tray spilt over because water was slow to drain away. I never normally issue bad reviews but felt it necessary this time mainly because there was no effort to rectify our concerns they simply decided to ignore us. What happened to caring for your customers?

Parking is convenient, just in front of your booking property

Parking was easy and convenient. It felt secure and well suited. The kitchen was well equipped with everything needed.

Parking excellent,room adequate,host very welcoming.Toilet seat didn’t fit toilet & kept sliding around.Very awkward & uncomfortable.

Stayed for 3 nights over New Year...was absolute bliss. Late booking and the communication was brilliant to get it sorted. Cottage was immaculate throughout with everything we needed. Perfect location for walks, and yet only 5 minutes from shops and Durham centre Will be returning again for sure...thank you.

Gorgeous stay at the cottage with my partner,it was incredibly clean,the amenities were superb,will definitely be booking and staying again in the near future for a little escape.

It was ideal. Had gone to the university to check on my son. Stayed for one night.

A lovely stay. Quiet, clean, comfy bed, lovely shower, coffee machine and parking outside your door! Great value too!