Fortune Resort Grace, Mussoorie - ITC酒店集團成員 (Fortune Resort Grace, Mussoorie - Member ITC Hotels' Group)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We had a great experience at Fortune Resort Grace. The staff were excellent, the rooms had beautiful views of the valley and the location was near the market. Highly recommend.

My experience at this hotel was extremely disappointing and definitely not worth the money. It felt like a complete waste of hard-earned money. For the price they charge, the service and overall standard were far below expectations. One of the biggest issues was the lack of proper staff training. The staff didn’t even seem to know the names of the dishes they were serving to guests. This was especially noticeable with the F&B team, who appeared careless and uninterested in providing good service. During breakfast, my partner had to wait almost half an hour just to get plates and cutlery, even after reminding the staff multiple times. It was frustrating to see such basic service being ignored. Another major inconvenience was the hotel phone system. It barely worked, and when we tried calling the concierge several times to request luggage assistance, no one answered the phone. Overall, the experience was very disappointing. I would not recommend spending thousands of rupees at this hotel. There are several other hotels nearby that offer far better service and a much more luxurious experience for guests.

Good and clean room,well and mannered support staff

Hi hlnice

Untidy room and bathroom. Lot of noise was coming from corridors. Staff Is extremely slow and unprofessional. I would rate this property -1/10. Extremely worst experience. Room was valley view, but there were so many trees outside the window that there was no view so very misleading. This is not even a 3-star property which they say is 4-star. Not worth the money they charge. DEFINITELY DO NOT RECOMMEND IT!

The property location is fantastic. Please do not waste your money on the balcony room because you will not be able to even step out due to monkeys. The hotel manager Varun was absolutely ineffective and the staff not trained as per ITC standards. Property needs maintenance.

Great location,walking distance to mall road and all eateries, markets. Courteous and helping staff. Very friendly and accommodating.Very good food, great breakfast. Rooms are okay, but bathroom need repairs, refurbish, it smells. At check in, they charged me full of my entire stay, instead of Blocking the amount on card. This is not fair, I argued, but she said its policy. You should mention it when we do booking.

It's a good oroperty but a bit expensive according to the place.

Excellent stay

Nice view