天堂度假村 (Svarga Resort Lombok)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Great accommodation and short walk (10 plus minutes) to local cafes and restaurants. Grab is easy to access and very cheap. Accommodation was beautiful, clean and views magnificent! Worth the stay for three nights.

Everything was fine.

Unless you pay for the expensive package, you need to be very mobile. All bathrooms in the reasonable rate category come with bathtubs only. There are no grab bars or anything for support. The walls have signs of humidity decay. The pool meant for everyone's use is very small considering. We paid to upgrade because of this. The website says the beach is close. Its not. Its a 35 minute walk. We paid for an all inclusive package. The kitchen had major issues. They tried hard but left things lacking. Also, be ready for a wakeup at 4 am or so bc this hotel seems to be right next to a speaker for the call to prayers. The spa is very nice. The beds are outrageously hard. We used the cushions from the patio furniture to help as the hotel had no way to fix this issue.

Clean. Amazing staff, they really make the stay special.

The room was not in the best condition and other than the sheets, it wasn’t very clean. The staff were friendly. Pool area was nice.

Very noisy couldnt get any sleep

The location is good close to Senggigi Beach and other popular beaches. The restaurant and breakfast are good. But the condition of the property is below what I was expecting. The lights in the room half working, the sliding window to the private pool not fully closing letting bugs come through, the plugs in the room half way screwed into the walls, the walls showing signs of humidity everywhere.... A bit of repairs needed for this hotel.

We enjoyed our stay at Svarga Resort Lombok. The room was very spacious and the view was absolutely amazing, definitely a highlight of the property. The staff were incredibly kind, welcoming, and always helpful, which made our stay very pleasant. That said, the property and facilities could use some refreshment as they feel a bit dated. The food at the restaurant was okay, but not as impressive compared to other hotel restaurants in the area. Overall, it was a good stay thanks to the beautiful views and the wonderful staff. With some updates to the facilities and restaurant, this resort could be truly outstanding.

I would provide photos if I could, but

I arrived after their announced time of check in , 2pm but still room was not ready until 2:45pm Stayed two nights, we had to call maintenance several times to come and clear the clogged sink , several calls , required them two visits to do it, once daily , but didn't clear it enough. The tv is away of the bed (suit room) in living room which has no air-conditioning making it impossible to watch tv . We double check at reception if the room has a safety box they replied of course but unfortunately not available in the room so we had to call again for it, they provided one but not secured on wall or floor (portable) safety box which anyone can basically carry it out of my room. Shower water was very low, another call to fix it , they just opened the shower pipe and clean it to be strong water again, made me wondering why not cleaning it without guest complain, it so obvious that a routine house keeper can notice it. They said free parking for motorcycle at the hotel's parking lot but have me signed a paper saying they are not responsible of anything happening or lost of motorcycle although the have security guards and CCTV . The public swimming pool is too narrow almost 3 meters, I didn't see anyone swimming .