時代廣場彩虹套房飯店 (Rainbow Suites at Times Square)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

There was mold in every portion of the room the bed was rock hard there was mold on the pillows there was black mold in every corner of the floor moldings because the walls were seeping water the carpet was absolutely soggy in every spot because there was so much water coming out. the toilet seat is cracked in half and taped together and was absolutely disgusting they should not be renting it out in that condition at all

Pool was great but lacked clear direction as the main pool said "Adults Only" yet my 10 year old and 12 year old said the other pools were to shallow for them, like toddler pools. When we asked about the "Adults Only" they said the kids could go on and was only for smaller children as pool is 4ft deep so if they are taller then they can use Adult Pool. Shopping centre attacked too accommodation was not lacking a single thing.... you name it they had it... so did many males within walking distance.

We had two apartments, both require maintenance. We had cockroaches, broken tiles, dirty bathroom.

Start with the good points. Location is good. Check in horrible. Reception at East tower don’t know my booking. Waited awhile before check in was facilitated at 3 am. Then had to pay 110 MYR for the keypass and added 30 MYR for whatever tax which would be mentioned on the website. Hotel cleanliness was not good. Baby cockroaches in the room. Got beaten on my left eyelid. Water leaked on the floor bathroom. Musty smell, but host was helpful enough.

It was an amazing stay at this property, "Rainbow Suites At Times Square". The location was great. The swimming pool was on level 15th which was very big. There was a big shopping mall in the middle of the hotel. The host was so amiable.

Check in process was a hassle. Normally one would go to a reception desk and check in. At Rainbow Suites, the security guard would have to summon one of the agents to come meet you in the lobby and check you in your room. The agent takes a while to get to the lobby. The room is spacious almost like an apartment with all amenities but it needs upgrade. The view from room was spectacular though.

Fantastic Customer Service

Having hard time to check in. Ni contact details was given prior to check in.

As we entered we had to wait more than 2 hours for the agent we didn't know existed. The place and lobby to the room was so stinky and the room even worse. It looked like the sheets had someone slept on the bed just before us. It had a strong pee smell on the carpets. We could not stay there at all. We booked another place by the afternoon and left. We did not get any refubd back at all too. Please be careful when booking these places as none of the pictures were real on the website.

Don't know who to contact when we reach lobby. We have to ask around and waited for 5hrs. The room is poorly maintained with bath tub abit chipped. The oven has foul smell. Cleanliness overall ok.