海倫巴勒斯坦飯店 (Helnan Royal Palestine Hotel - Montazah Gardens)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

No concierge services. A person in the front desk arrange a transportation to the Airport ;the car was old ,in poor condition,both safety belts were broken and after 10' the car broke down We transfer to a taxi which charged as 15% more than de original quoted price.

Food was good , rooms are clean but old . The vallet crashed my car and I checked out early

Beautiful historic hotel that would use some facelift. Stunning location and beautiful water view from the terrace that unfortunately we couldn’t enjoy due to noisy weddings that were held on the property every night

We enjoyed our stay at your hotel

Lots of green areas around

Quiet location, food inside hotel was good. People was in general friendly. This is an old hotel with lack of maintenance.

كل شيء ممتاز ماعدا التكييف داخل الغرفة تعطل المكيف المركزي في آخر يومين من إقامتنا

Amazing location, very secure. Rooms a bit dated but sea views & beach trumps all! Away from the hustle & bustle of Alexandria city but still easily accessible. Good quality restaurants.

The Hotel is under maintained , not updated like similar hotels in that age , for example the plumbing was leaking in the Bathroom. very short staffed , specially at the Breakfast Restaurant , Staff was trying to help everyone but Double amount of staff is needed to be able to provide a better service.

We had a great stay at the Helnan Montazah Palace Palestine in the middle of the gardens on a quiet section of a very busy corniche. We really liked the service and amenities, although parts of this property are showing its age. A special thank you to the dining staff as we were impressed wuth their attentive service, and especially Mr. Shahat, who was very helpful. Maybe bulk up the wine list? 🍷;)