艾拉Spa飯店 (Ira Hotel & Spa - Adults Only)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The property is very nice in terms of location and construction, the common areas are under-utilised, there aren’t enough pool umbrellas and the towels are raggedy, it’s impossible to stay by the pool without cover from the super intense sun. The music is terrible, the volume varies, often times being way too loud. This property is advertised as a non smoking one, however people smoke everywhere and most disappointing is the fact that the staff smokes on site sitting at the floor right in front the path towards the pool. The breakfast is always the same and it’s not aimed at anyone that isn’t an omnivore, zero consideration towards vegans, specially being that we stayed for two weeks while everyone else was there for a couple of days at a time, we mentioned this to the staff repeatedly, their reaction was to simply not serve us the same amount of food and variety the other guests got, not even a plant based milk on site. The (I guess) manager couldn’t care less about what is going on, never left the office and did rounds or asked how things were going, although she was very enthusiastic to recommend vehicles for rental and was disappointed when we returned after one day. Upon arrival the niceyoung man left to deal with anything and everything, which incidentally can’t do much because there is no staff in the property after around 2pm is clearly instructed to deter anyone from using public transportation and go for the vehicle rental option, which is extremely expensive.

My experience at Ira Hotel in Santorini was exceptional from start to finish. The staff was outstanding—every interaction felt warm, genuine, and attentive. Their focus on personalized details made me feel truly welcomed and cared for throughout my stay. The amenities were spotless, well-maintained, and always available when needed. You can tell the team takes great pride in keeping everything clean and comfortable. The staff was consistently polite, proactive, and on top of every detail, creating a relaxing environment where I never had to worry about a thing. Ira Hotel delivers not just beautiful surroundings, but a level of hospitality that makes your trip unforgettable. Highly recommended.

Unfortunately, this was one of the most disappointing hotel experiences I’ve had. When we arrived, the room had stained bed sheets and towels, and it was clear that at least one of the bed sheets had not been changed. After reporting the issue, it took about an hour for housekeeping to bring clean linens and towels, which was frustrating after a long day of travel. Cleanliness should never be something guests have to question. The amenities were also lacking. The entire hotel had only one iron for all guests, so you had to request it and wait until it became available. This was extremely inconvenient, especially for travelers getting ready for dinner or excursions. The pool area was another disappointment. There was no staff available to provide towels or assist guests, and the lounge chairs were old, worn out, and ripped, making the space feel neglected. The staff was also very rude and lacked the professionalism and hospitality you would expect from a 4 star hotel.

Amazing view from the balcony

I didn't like the condition of the pool, the lack of space near the pool, meaning very few lounge chairs and umbrellas, the extremely small bedroom and bathroom, the one small window. I decided to leave and not return shortly after seeing the room.

The private porch area with our room was the main reason we booked it and it was great. Perfect access to the pool and a great view.

We stayed a week in Santorini. Beautiful, clean hotel with great caldera and city views. They cleaned the room daily, friendly staff, and they have a small parking lot (which seems rare now after seeing other hotels on the caldera) which we used to park a rented ATV. Location was great, many good restaurants nearby but quieter than being in the middle of Fira. Some reviews complained about breakfast, I’m not sure why, it was free and was plenty. They bring breakfast to your table with numerous options, it is not buffet like some older pictures show but we looked forward to it everyday. We had a couples massage, pricing was fair in my opinion (not cheap, not overpriced), but the massage was excellent (one of the best we’ve had). We had an upgraded room with a balcony, not sure what the cave rooms are like. We had a “plunge tub” on our balcony. We assumed it would be an hot tub, it is actually cold. We checked out some other hotels and apparently the cold tubs are common because it’s so hot in the summer. Overall would highly recommend.

Perfect location and a beautiful hotel with pool overlooking Aegean Sea. Only bad part is shower didn’t have warm water so had a cold shower every day.

Great location. Staff were helpful and kind. Breakfast was amazing and supersized. Will be back

We loved our stay at Ira Hotel! We booked the Honeymoon Suite, and it was absolutely worth it. The views were incredible, and having our own private pool made the experience even more special. The staff were amazing and so accommodating, especially with our late departure. They even have shower facilities available after checkout, which was such a nice touch. The breakfast was delicious every morning, and the lady who greeted us each day always started our mornings with a smile. We also appreciated all of the great restaurant recommendations from the staff. We’d absolutely stay here again!