卡皮斯宅邸飯店 (Kapis Mansions Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

This is our second time at this facility. Kapis Mansion is a lovely place. The staff is very friendly and accommodating. The swimming pool is very nice. We have not yet eaten at the restaurant so I cannot comment on that. We had some trouble when we checked in. Apparently, my travel company inadvertently canceled one of the reservations for our guests. This was at not the facilities fault and they were able to find another room for us at a reasonable price.

This newly renovated property is a gem in Roxas city blending the old and modern style, especially the windows and chandelier made of capis shell. Staff were helpful and accommodating.

A good place to chill with groups

The Place is Nice & Clean But They shouldn’t have posted FREE Shuttle if its not 24/7 available, Poor wifi signal, The good thing that i like is they allowed you to an early check-in with no charge.

When we arrived we were told that we inadvertently booked our reservation at their sister hotel about another 20 minute drive. Since it was raining and we were on motorcycles they allowed us to stay on the beach, switching our reservations. Perfect location, the rooms were clean, and the bed very comfortable. The best thing about this hotel was the staff, who bent over backwards in order to make sure our stay was as pleasant as possible. Wonderful!!! Will stay again when in town!!!

My check in was late in the day. I had a child with me who had mobility issues at that time. The initially chosen room for us was at the second floor but they found a way to look for a room for us at the ground floor in a short amount of time. Really appreciated that. The room was a bit warm or didn’t get cold enough and cellular and internet connections were dead in our area but didn’t matter to us at that time since we were only there overnight. Even if old, the hotel looked really well maintained and still retains its grandeur. The employees who attended to us were also really good.

I canceled my booking when reach there , feel hotel out off service No staff I am only guest, no security

Lack of customer service.

Do not ever book at this hotel. The service is very very poor. The rooms are not being clean everyday. Towels are not changed, no supply of drinking water everyday, no kettle, no bar of soap, no heated shower. There is not even a 24 hour service reception. The room is very unsanitary. No extra garbage. The only person you can rely on here is the security guard. No one else. The property us 0 Start

Accommodating nice place