InterContinental Hotels 新奧爾良 (InterContinental New Orleans by IHG)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The hotel overall was nice. Disappointed there was no microwave or refrigerator in the room so you’re unable to bring food back. Also when the room was cleaned the dirty laundry was taken but not restocked like the washcloths and towels. But the staff was helpful and the hotel was close enough to walk to everything but not to close to the noise.

This hotel was great with customer service. We always stay here when we are in New Orleans.

The h

I only wish that there was a microwave on site somewhere for us to use for the wonderful food in the area.

The curtain closest to the window was ripped. There is No fan or high temperature light in the bathroom. To get rid of the moisture in the bathroom when taking a shower. Sat in Pete's Lounge at supper for 15 minutes. No one served me. So I went down the street to Daisy Dukes for supper. Food was very good.

The food and drinks in the lobby restaurant were amazing…can’t say much about gym pool because I didn’t use any

Our experience with the front desk staff was disappointing. The customer service was unwelcoming, and the staff came across as borderline rude, lacking both courtesy and initiative. We arrived before the official check-in time and completely understood that our room might not be ready. Our reservation originally included two rooms, but because our party size had changed, we wanted to see either our room or a comparable one before deciding whether we still needed both rooms. This seemed like a reasonable request, but we were not accommodated. Throughout the interaction, the staff appeared visibly annoyed, and several of our questions were met with short, dismissive responses that suggested they weren't fully listening or understanding what we were asking. When it was finally time to check in, we stood at the front desk waiting to be acknowledged while staff continued chatting among themselves instead of greeting or assisting us. Overall, the level of customer service fell well below expectations and left a poor first impression of the hotel.

Great

Good places to eat on site and nearby, convenient location, wish the hotel's pub had stayed open later. It's more of a corporate stay place than a vacation stay place.

Best hotel I’ve ever been in without a doubt, with a great view and breakfast. I went for my wedding night.