克拉克溫泉度假城 (Fontana Hot Spring Leisure Parks)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We will not recommend this place to anyone. Terrible experience and expensive for the price.

Lots of Cockroach in the villa. My nephew even got bitten by a cocktoach while he was sleeping. The front walk path is full of moss. People could slip and get hurt if they walk in the dark. Terrible. I didnt expect the villa to be at that state, we desperately wanted to cancel however, it was already late in the evening when I arrived and Im too tired to look for another option.

The villa we stayed in is terrible. We have to rent a modem to have internet. Ants, insects inside. Leaves, branches outside. The reception staffs don’t great us when we enter the hotel for breakfast which is limited. No hot spring. The staff said the resort closed some of the amenities. They should emphasize that in the site.

This is the second time we have stayed at this location. The staff is extremely helpful and pleasant. The location was perfect for our needs. The villa has a kitchen but no cookware. As we were only there one night, I did not think to ask.

This hotel looks like it may have been impressive once, but it appears to have been neglected in recent years. Many facilities such as the water park are closed. The villas are desperately in need of renovation. Ours had a faulty TV, faulty internet (despite paying extra for this) and faulty plumbing. The hotel now seems to be focussing on being a casino for Chinese tourists.

Needs a lot of renovation!

dirty surroundings

I'm amazed how this place can have 4 stars! It isn't absolutely in the conditions the photos show you! We booked a villa, we saw there was wifi, once we got there we were told that the villas didn't have it! We asked to be moved to a bedroom in the main hotel and they gave us a bedroom without a window. It was an absolute nightmare!. When I asked if it was normal to have rooms without windows, they said yes because we didn't pay for the deluxe. Seriously, a 4 star hotel? It took forever to get an extra bed (which we were offered free of charge and extra towels). When we called after 3 hours to have them delivered they said we had to pay extra! My husband had to go downstairs twice to have it settled. The hotel is run down. Absolutely not taken care of, needs a lot of work!

Everything is old.

The property is rundown dirty and has a bad odor. There is mold in the air the staff didn't seem very helpful. It took a long time to check in and a half an hour to check out even though we had not consumed anything. Avoid this hotel at all costs!!