科隆凱悦酒店 (Hyatt Regency Cologne)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Great location with the sunsets

Everything was very nice. Very good breakfast.

Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,

Spacious and clean room with good facilities. Staff were welcoming and helpful. Good choice of food at breakfast.

Poor Staff Service and food

The room was lovely, spacious, clean. Well stocked each day. The staff helpful and friendly The food ( breakfast) there was a great variety and they served us tea/coffee by coming to table. Would recommend.

Lovely stay great staff

Excellent staff! Great Location!!!

Stayed here for the first time 12 years ago having tried 5 others in Cologne. Still maintaining the same 5 start standards all round

We absolutely loved our stay at the Hyatt Regency Cologne. The location is incredible—stunning views of the Love Lock Bridge and the Cologne Cathedral, especially at night. It’s within easy walking distance to the cathedral and the Christmas markets, which made exploring so convenient. The rooms were beautiful and comfortable, the food options were excellent, and the spa massages were fantastic. Everything about the stay felt thoughtful and high quality. We would definitely stay here again.