蘇梅島白沙度假村 (White Sand Samui Resort)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I booked this hotel for a 4-night stay but ended up checking out after just one night and flying back because I was so disappointed. The hotel itself was decent, and the room was okay. However, the biggest issue was the surrounding environment, especially the beach area directly in front of the hotel. The beach was very dirty and covered with trash. What shocked me the most was finding a used condom on the beach, which made the experience feel disgusting and completely unacceptable. Another downside is that this is not a private beach. Anyone can access it, so there were many different people coming and going throughout the day. Instead of feeling relaxed, I felt uncomfortable and not very safe. If you’re traveling with children or looking for a clean, peaceful beach vacation, I would not recommend this property. The hotel itself wasn’t the problem—it was the condition of the beach and the lack of privacy that completely ruined the experience for me.

Great big room, even the shower was big , we had pool access with a waterfall and 10 metre walk to the main pool and bar/dining area. Service was great, food was great, beach was white with clear blue water. Massage therapists were just beside the pool with bars and restaurants just metres along the beach. Lamai shopping strip and night market 15 minutes walk along the beach....we loved the place!!!.

My boyfriend and I had a 2 week stay here. We spent many days by the pool relaxing, nipping down to the beach for food & drinks and visiting all areas of the island as it’s not a long Grab from this area to the other side. The hotel is absolutely beautiful, it’s very scenic, the pool has a direct view of the beach and it all felt very well kept. The staff were really kind and helpful. They were super polite and smiley which is so nice to see. Our first room unfortunately had an issue with the air con and with no trouble at all, they moved us; actually resulting in a bigger, arguably better room. We did note that their drains were a slight issue, being blocked and slightly smelly in both our rooms but wasn’t too bad. The staff came at different times during the day to change your bedding / towels which was nice so you could have a lie-in without having to reuse anything you didn’t want to reuse. The food and drinks we personally had at the restaurant were in our opinion, quite mediocre. It was okay for a quick bite if you’re having a lazy day by the pool but we opted to eat out each lunch and evening. I would absolutely stay here again, it’s overall a really lovely place to stay and I would recommend to friends and family! Thank you so much!

Staff were amazing especially Min, At and Katie. Pool was beautiful, breakfast was delicious. Great location on quiet portion of beach.

Great time, thank you.

The good: Staff were curteous, bed is comfortable, breakfast was good and the pool is beautiful. Housekeeping was good with plenty of water provided daily. The not so good: This hotel is in dire need of some care. We did not have hot water 2 out of the 4 days of our stay. We originally booked a pool access room but got “upgraded” to a beach front villa… not sure this was an upgrade at all. The rooms are very run down, and need some care. The air conditioner points right at your face when in bed, but it’s too warm to turn off the air conditioning. The glass door needs a good cleaning. Restaurant food is just plain not good.

It was ok

It is an old hotel undergoing some renovations, but still not worth a 4*. Photos are deceiving. The beach is beautiful and long, great to walk and swim. But they have no service to the beach, you have to ask for beach chairs and umbrellas every day, and even then, they have limited quantities, so you mught end up with the towel on the sand and no umbrella. Needed to walk to other restaurants on the other end of the beach, because reataurant was very limited. Staff was very nice though, they were doing their best. Would choose a different hotel if visiti g Samui

Property was definitely not like the photos. If I could have cancelled my booking and got a refund I would have. We paid extra to have the pool access room, nothing like the photos, disappointed. It would have been nice to be informed of the building works happening in the other pool access rooms. Not a nice view, nor the sound of angle grinders make for a relaxing stay. After complaining to the Manager, he set up umbrella and chairs on the beach every day for us. Much better view. The Manager did say he would look into the building works and maybe some sort of compensation, yet no reply from this. We end up spending all our time on the beach, which was great, defeated the purpose of paying extra for the access room. The prices were extremely high for drinks in resort, do yourself a favour and walk to 7/11 for drinks. The Resort is located approximately 1km walking along the beach from the main area of Lamai. We enjoyed the walk and even late at night felt safe walking the beach. When all the building works are finished, we could see this as being a nice place to stay. My advice please check prior to booking. We are frequent visitors to Thailand and have stayed in some pretty nice resorts. We thought this one would be worth the extra baht to stay, unfortunately not. You do not get what you pay for. The only bonus was the massage ladies on the beach, they were absolutely amazing.

A little off the road. Either rent a bike or ask the front desk for a taxi. Nice hotel and pool