科蘇梅爾飯店及度假村 - 溫德姆商標精選飯店 - 全包式 (Cozumel Hotel & Resort - Optional All Inclusive)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

This property is a great location. That's why we like staying here.

It was an older resort. Food was not good. I wouldn’t return here. But okay overall

Great hotel with beach access and convenient location. Nice pool area, clean rooms with hammock and balconies. Dining area right by the beach with unbeatable view. Sandy man made beach area with palm trees, lounge chairs and pool bar. Access to the water over a ladder. Snorkeling is worth it right from there. Service in the restaurant ranges from very attentive waiters to having to run after them and asking for everything. Tables are often not cleaned when guests leave till new guests ask for it or take matter in their own hands. Food is enough, but quality is ok and the variety is not huge. Breakfast is the best. Overall it was our second stay and for the location, resort and snorkel opportunity we liked it very much.

The stay was OK , the manager at the pool bar was very rude and wouldnt even acknowledge you when you would talk to her. Also, be aware that if you have a late flight they make you pay for everything that u consume in the hotel the day of checkout. I have stayed in 100s of hotel all in lusive and never seen that before.

The food was terrible. The service in the dinning was terrible. The elevators were out of order on and off. The cleaning ladies were often out of towels and water. Things seem to be disorganized and the staff untrained. We had no hot water the morning we left.

Mi estadía fue muy buena lo recomiendo

Joel is the best employee, amazing employee 10/10 he did everything for us and helped us with our drinks, and provided helpful information while we were there. Great trip.

I got very very sick there after eating their food. It was the only place in Cozumel we ate at. I had to go to the hospital for severe dehydration ( even though I drank a ton of water). It cost me $1250 USD. I missed 3 days of diving. The hospital said it was ‘bacteria or a parasite’. The manager said no one else had gotten sick but when I spoke with several maids they said “yes,yes” people were sick. I’ll go somewhere else next time. I’ve been there at least 8 times (diving) over 20 yrs. And it has really gone downhill. Mold in the bathroom. Greasy tub that doesn’t drain. We had 1 towel and I kept requesting towels & had to finally go & demand them at the front desk (3rd day). At one point when I requested towels at the front desk she said ( “ you need to go to housekeeping, it wasn’t her job”). The employees there don’t seem happy at all/ many have constant frowns. They also aren’t trained.

Outdated more like a 2 start in the United States in comparison.

Very old but well kept. I liked the deep protected ocean swim area. Enjoyed the snorkeling. The shows were really good! Beds were comfortable. Clean rooms. Food was good. Service in buffet area not so much but we managed, not a big deal for us. But if you liked to be pampered not your place to stay. Staff was friendly. We will stay here again.