皇家海德衛普雷卡全包式飯店 - 僅限成人入住 (Royal Hideaway Playacar All Inclusive - Adults only)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

had an excellent stay at this hotel! Everything was amazing from beginning to end. The service was outstanding, the staff was friendly, professional, and always willing to help. The rooms were clean and comfortable, the food was delicious, and all the hotel services exceeded my expectations. I truly enjoyed my stay and felt very well taken care of. I would definitely recommend this hotel and would love to come back again!

My Overall Experience with this Resort while Attending in June was not the Greatest, 1st day was okay when we got to the resort the restaurants were all Reserve only but luckily we still got in to eat, dinner was as usual. For how much you pay for all inclusive I expected restaurants to be first come first serve but anyhow. 2nd day was the same but we had to make reservations for the whole week we stayed. We also had and issues with a door not working and took about 3hours just for it to get back working again was a mind blowing experience. The next day we booked excursions through the hotel, we went to Tulum which was great, However we booked a trip to Chichen Itza and we got up super early for 7am and we never got picked up, Talked to the staff that we booked it through, They stated the pick up dates was messed up and the guy said we could still go but we would have to pay for a taxi, after I said why would I pay when it’s already included, then he said ok let me talk to someone, he said someone can pick you up a Burger King, I said no I want to be picked up at the hotel, he said back after talking with this driver that they can’t do anything anymore. I was not to happy about this especially since it was are last day. I ask for paperwork for a full refund for insurance, 15 business days goes by and never got my refund. 10 more business days go by and still nothing. Hotel is ok but they might not give you your money back or you’ll have to dispute. Rate 5.8/10

The property was beautiful and very well kept. The staff is amazing especially the concierge at 2200 building. Carlos at the dining area was fantastic and always met any request we made. The only area that was lacking was food and nightly entertainment. The restaurants were good but there should be better choices . Day entertainment was good but night entertainment was lacking. Overall we had an amazing time and would definitely go back.

It was a friendly and safe environment for relaxing. It was easy to meet people and staff was always very helpful. The food was very good and rooms well-maintained.

The staff were excellent! Overall, property is dated. Room needs improvement. The room we were in was a bit problematic! Sink backup, noisy! There’s a band that starts playing at 9:30 and ends at 11:00pm! We got sick with food poisoning when we ate at the Italian restaurant. Drinks and food were mediocre. Overall, it was not an excellent experience!

Great adult only resort that’s not too big, but has excellent food choices The staff was excellent and it’s an easy walk to 5th Avenue and the core of Playa del Carmen I got excellent value for the cost paid, but acknowledge that July is off season.

Reception and staff were welcoming and kind. Service was great. Only thing that this resort could do better is improve the variety of beverages available at the restaurants and for room service. Breakfast menu was full of great smoothie options but not for the other meals throughout the day.

Everything was exceptional!

The room is beautiful, clean and good size. The property is clean and beautiful. Breakfast and lunch are great with enough options. Specialty restaurants for dinners can be better.

We enjoyed our stay. It is a smaller resort located on a great beach. The food was better than most all inclusives. The staff is all helpful and kind. As other reviewers have said the air conditioning struggles to keep up. We got a portable fan that helped. All in all, we would stay again.