奧蘭多南霍姆湯公寓 (HomeTowne Studios by Red Roof Orlando South)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Love it so much great time .slept well

They seem to be understaffed. The woman who was running the front desk had to also be the one doing housekeeping and checking rooms herself. We needed new bedding and had to wait many hours to get them but only after she argued with housekeeping staff about it. The property wasn’t unkept and the gentleman who did maintenance and cleaning was overworked as he was there alone his entire shift. There were roaches in our room which made us uneasy about having open suitcases and food anywhere. The room we had was in the back side of the hotel so the people hanging around our room outside was daunting when my wife wanted to get something from the car because people were smoking weed outside on the stairs. No security walking the premises so feeling safe wasn’t a thing. I know people live there full time but people planted themselves outside very territorially. The location was great but not for the fear of safety and cleanliness there

Overall a terrible experience. When we arrived our room had a non working Refrigerator so we were moved to an “upgraded” room that was exactly the same but dirtier and the ac was noisy in it. We spent a couple hours waiting on the staff to check other rooms out before we just decided to settle with the noisy ac room. The only upside was the lady working the front desk did do all she could to try to fix the situation except offer a discount for the inconvenience. Lots of people living here full time. Lots of those hanging out on sidewalks/ balconies. WiFi was awful and the smell of marijuana was plentiful

No vending machines

The TV in my room didn't have a remote control, couldn't go to the front desk to get one it closes at 11pm. How can a hotel provide service for customers staying there 24 hours a day

arrived at 4 am for a late checkin after a long drive expecting to shower and rest. not only was i unable to do that, the late check in was done with security which i understood, he said i had to wait until the office opened at 7 am which I did, i asked for a room swap which i was informed all rooms was sold out, that i would have to wait for house keeping but never specified a time, i even asked for fresh linen and blanket to do that part myself, she said again i had to wait for house keeping. by 10 am I was beyond exhausted and went back to the office ask to check out when i had booked for the weekend. I was denied a refund for a room that was not even ready to be rented out. Not only that, the room have no towels or toilet paper. It was not ready at all. See pics of what I walked into.

There is a horrible woman in the office that has been nasty to me on several occasions over the last few months. Never again will I stay at this location because of her. I highly recommend the Casselberry location if you are coming to the orlando area.

Deben de fumigar suelen salir unas cuantas cucarachitas

Understaffed

Worst hotel I have ever encountered