納基大飯店 (Grand Naki Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

For a single night and price was Ok....good location!! Near a train way station and Gran Bazar

Great staff

Really small space on the room

Booked a single room with city view. Was put into a basement room with no window on arrival. Key card wasn't' working and manual key was so awkward James Bond would have struggled to get into the room. Safe in the room was also out of action. Hotel looks nothing like the photos on website. Massively disappointing.

The staff are supper friendly and very helpful. They are very happy to assist the guests. For instance, they allowed me to check out an hour late and was able to arrange my transfer last minute at a cheaper rate than the locals. When I wanted to take tablets at night I called the reception and the guy was very helpful and bought me water to my room. They are exceptional and they honestly made my stay very warm and welcoming. Thank you. Also the location is 10/10 literally walking distance to everywhere.

It was

1. Staff communication skills are poor due to language barrier. 2. Looking after the customer request is beyond our dreams! I have reported in my first hour that the safe is not working as the battery dead and the room phone doesn’t work also. My three days stay over and no one attended. 3. Ladies staff handling the breakfast (which is already poor) were rude.

The hotel kick us out and was impoliteness.the hotel didnot give us the room.I will complain .

The service is so bad The behavior is so bad The location is good

Clean and good