奧斯汀南索內斯塔簡單套房飯店 (Sonesta Simply Suites Austin South)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Property is very old and smells musty, but it is very clean.

The staff was great. Very accommodating.

The acc was broken all night.

Cleans too

Nice property and very close to downtown and easy on-off access to the highway. Overall, I would highly recommend!

Easy to checked in. Elevator wasn't working the whole weekend I was there. Front staff didn't made me aware that it wasn't working until I saw the, "out of order" sign. I stayed in a suite, the bed was comfortable. Kitchen and living room area were fully equipped. As soon as I arrived, I checked the room. I noticed trash in the dining trash can, one of the glasses was still dirty and they had forgotten to put var soap. Everything else was in places The room had no AC, so would need to leave the door open so air could come on from the living room. Bathtub was repainted. Wifi signal kept going down. TV signal would work for a few minutes then it would go down. I did asked the front desk about the wifi signal and I was tols, someone had a complain and they had reset it. However it

I’m not sure how this hotel has an excellent rating. The guests who rated it excellent must really have low standards. My standards are not high, but this this is by far one of the worst hotels I have stayed in. When we pulled into the parking, we had a feeling it wasn’t going to be an excellent stay. Trash scattered across the parking. After we received our room key on the 3rd floor, the receptionist told us it would be faster to park near the side to get tour room quicker. After moving our car and heading to the elevator, we discovered the elevator was near the front. However, it was out of service, so we had to packed several heavy bags up the front the stairs. As we entered our room, I noticed the aluminum panel at the bottom of the door was hanging out. It could have easily cut my wife’s leg or one of my boy’s legs. The sheets appeared washed, but they had reddish brown stains on the top where pillows would sheets. The stains could’ve been from a nose bleed. When we took showers, the bottom of the tub made a loud noise every time we took a step. There was rust built up on the A/C. WILL NOT STAY AT THIS HOTEL AGAIN!!

This hotel is very nice, however, the staff is very inconsiderate and not very helpful. On my very first night staying, there was no ice in our room, because the ice maker in the refrigerator does not work. I was told that if I wanted ice, I had to drive to Walmart.... at 11:30pm. So we did without ice. The next morning, the shower leaked all over the floor and out into the hallway. This is not their fault as it is a shower design for wheelchair use. But I used my towels to clean and wipe up the floor. So afterwards I went to the front desk and asked him if they could change my towels, they told me that I needed to find the housekeeping department and take the towels to them. When I explained that they were soaking wet from cleaning the shower, she said that she would get it taken care of while we were out for a few hours. When we came back, the towels had not been changed and the floor was still damp. When I went to the front desk to ask if they could get me the new towels, they told me that they went to lunch and did not take care of it. So I asked him if they could take care of it. And the lady began speaking in Spanish to the people behind her talking about me. And what if the problem I was causing?And how much I was complaining, and using words that were not appropriate. I think she was totally surprised when I spoke back to her in Spanish and told her that I didn't really care about her attitude, but that I did want my towels changed.

Definitely a wonderful stay. I can’t wait to come back.

Elevator not working People not at front desk