克奇麗笙酒店 (Radisson Blu Kochi)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The rooms need a little tidying up. The bath tub with cracks, skirting scuffed, walls could do with a coat of paint and the toilet seat detached from the hinges! Staff are generally all good. Mentioned the toilet seat issue to Prince. He was very apologetic and helpful.

Awesome breakfast

Very courteous staff !!

The food was delicious and the staff was very accommodating. I had some problems with the room. Lights were complicated and the shower was tiny. The best part of this hotel was the staff in the Indian Restaurant. They were a delight. I’ll be back in Kochi and may not stay there again but I would go and eat there anytime.

I'm really sorry to say but each and every morning at breakfast time we faced long queues and having to wait for long period of time, pretty much same food every day, we don't do curries for breakfast, full English would be nice. We also had same problems on roof top restaurant ordered food and arrived 1 and half hour later. I'm not blaming the staffs it's just communication problems. Otherwise everything is OK.

Good

The buffet was excellent. All the staff at the restaurant where we had the buffet was absolutely friendly, courteous, provided excellent service and was there to serve us when we needed something. The chef at the morning breakfast buffet was very nice too and not forgetting the reception desk and the 2 ladies That arranged the transportation too.

good experience

The service was good and the breakfast was decent but the property itself needs a complete overhaul. Linens are worn out and not fresh, especially the towels! Not sure why these old linens+pillows are not replaced. The room and bathroom needs major deep cleaning. And important point to note - this property does not have a King size bed. It’s a queen size bed and so we had to get an extra mattress, (which was also 2 folded mattresses pushed together basically). Overall we were there just to sleep so it was manageable but the housekeeping and maintenance are not up to mark.

The stay was booked for two, entered the room there was lots dead mosquitoes lying on the bather counter, bath tub and floor, advised reception they changed our room to bigger and spacious room, appreciated however when went for shower, there was no body wash, towel rack had only one towel. Ordered room service dinner , fries served was cold and stale, when complained they said they will allow discount on food bill, during check out no discount was applied, when asked reception, he advised that Bev Manager said he couldn't allow any discount. We checked out early morning so no breakfast despite paying for breakfast, that's fine as breakfast timing was from 630am. Reception offered coffee and Tea, we waited for 10mins no one got us the beverage, so advised reception not too worry as Uber was waiting. As we were loading luggage and about to get seated, someone came running with both cups in a paper bag. when they handed the the bag both cups spill and hot tea fell on me, the bag was passed back to security. Vey Bad experience with the hotel.