坎昆金字塔全包式綠洲大酒店 (The Pyramid Cancun By Oasis - All Inclusive)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The property is clean. You can tell is a bit older. Food is good. But they advertise is a place to have fun and party and thats not the case. Nothing to do after 11pm I belive it's more of a relaxing and family resort.. overall for a budget friendly get away is not a bad choice.

I really like the hotel. I would like to come back

Extremely disappointing experience. The room was dirty when we arrived and clearly had not been cleaned properly. To make matters worse, the resort lost power for an entire night, which made our stay very uncomfortable and frustrating. The beach was also dirty and not well maintained, which took away from the beautiful location. The biggest disappointment was the food. Most meals were served cold, lacked flavor, and were far below what you would expect from an all-inclusive resort. For the amount of money spent, this resort did not deliver the quality, cleanliness, or service that was promised. I would not stay here again and would not recommend it to anyone looking for a relaxing vacation in Cancun.

I had a terrible experience, I do not recommend this place at all… first of all, Expedia is doing a false advertisement! This place has no casino or not night clubs, they tell you you will pay additional amount when you arrive at the facility which is a lie because they charged me triple the amount. The customer service is awful. The room are bad and don’t even have electrical connection in the bathroom or anywhere in the room to blow my hair.. they shut off the water twice without letting us know. They offer a free ride party boat, which is not free. When you do the reservation they ended up charging you $13 per person. The food is not good, they don’t serve Mimosas at breakfast until 930 a.m, the buffets are really, really poor and bad food , they don’t have night entertainment everything shut down at 10:30 PM, and to finish and the gift shop, I was trying to buy a few things, and they literally offended me calling me a thief because I went in with my bag… they don’t allow you to bring your purse or bag in because they think you’re gonna steal something and they pretend you to leave your bag out the door where she makes no sense and is such a ridiculous protocol. Definitely I do not recommend this place at all. It is not a five star experience. It’s just that one star if…. You can say that.!!

Friendly staff from Front desk , Housekeeping Ema, Servers at Market Place. Sergio Pat, Samuel Sanchez and Cocoa Beach server Diego Huerta always worry about our needs. We come back soon.

Awesome room, clean and beautiful view

Hotel grounds were well kept however the AC in the room could not keep the room cool at all. The entire time room was warm and muggy at best. Room didn't cool down until about 3am. Part of the reason was insulation around the balcony doors was missing. All the humid ocean breeze would go straight thru around the doors. Other than that, people were courteous, pools were clean. Several buffets and places to eat but food as ok at best. Not impressed, maybe because Im used to eating homemade Mexican food daily. Most of the buffet food didn't seem fresh. Beans were dry, and other food was not what I'd expect from a beach resort. Had to go up the road for some authentic street tacos. Those were Good! Nice property but I wouldn't stay there again.

While the resort is getting older, they are not keeping up with the maintenance. Booked a Jr Suit, the refrigerator, the bidet didn’t work. The rooms hot tub, drains faster than it filled. Pool bars closed at 5:00 pm. So many of the restaurants are closed since my last stay. This will be my last stay at the Pyramid.

Worst property I stayed at, the water from the shower was coming out yellow then they told me I had to wait a whole 6hrs before it changed I said I wouldn’t, they put us in another room the bathroom didn’t work or flush and the room was full of ants, the entire hotel was a lie none of what is advertised was even offered and most stuff had to be paid for even with an all inclusive. Worst experience of my life and I travel a lot.

They have lower the quality of the food and drinks . Was better in 2023