凱恩斯鉑爾曼礁娛樂城飯店 (The Reef Hotel Casino Cairns - Handwritten Collection)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

My husband and I I loved the front desk people and all the staff.

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Great location, got to watch a cruise liner slowly come into port from my room balcony. In a quiet spot of Cairns, barely any traffic so very peaceful. Rooms are quite spacious, the shower even has a bench in there to really relax! Conveniently next to the marina if you’re going on a barrier reef trip, short walk to all the restaurants and cafes too.

Great location and good amount of room. Carpets need updating.

A very clean spacious room. All staff friendly and helpful. Excellent breakfast with reasonably priced evening meals available. The only negative was the street noise coming from the youth of Cairns on Friday and Saturday nights through until 4:00 am. If staying on these nights see if you can get a room not facing Abbott St.

Had a great stay, comfortable and clean, above the casino so we had a bistro available until late and the location was perfect for our tours and for dining options at the marina.

The room was fine as was the location but we arrived after traveling from central Victoria and all we wanted was an early night. Unfortunately there was a band playing nearby that was so loud we could not sleep. We tried closing the doors and shutters and asking staff for earplugs. They could only supply one pair and were woefully inadequate anyway. The band played until 1.00am and I was told that this happened Saturdays and Fridays. So if you are planning to stay there you might want to avoid those days, I don’t understand how a hotel can offer full priced accommodation for a room that is not fit for purpose.

Great location and clean well appointed rooms. Issue is the noise, my room was on level 3 and right above the casino entrance which meant being woken at 4am on Friday and Saturday nights and 2am on other nights as casino guests left shouting and making noise. Asked if I could move rooms but told my room type only available on levels 3 and 4, which is strange as my friend paid exactly the same amount and room listed as same but was on level 7.

Requested extended 4 hour stay for hospital visit before we booked in- was told it was okay and agreed to the extra charge. When booking in were told sorry, unable to supply the room for an extra 4 hours and would not even look at an alternative room before we booked in. There were rooms still available on the internet when we checked. Dont understand their attitude - we have stayed there several times over the years. In addition, we were told we could stay until midday, reception called at 5 past 11 and asked us to leave. Right hand doesnt talk to the left hand and I dont think they care either way. Reception Managers attitude is all wrong. This is not a 5 star hotel.

Nice room, suite had a great balcony but the constant fan noise at the pool was a downer!