巴克利冠飾飯店 (Crest on Barkly)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

After being victim to domestic violence and having to cancel my stay at the crest, my sister who spoke on behalf of me had organised a refund the same day from Expedia, while the funds were still in Expedia’s hands. My sister had also contacted the Crest on Barkley to ask for them to respond to Expedia to approve of the refund. The manager at the time had accepted that due to the nature of the situation she would contact them immediately and approve the refund for me. My sister had expressed that financial abuse was part of the situation and that I had had everything taken from me. The manager was sympathetic during the phone call, and although their policy states they do not have to provide a refund was more than happy to comply with my sisters request. The refund was never approved, so their word is far from bond. For a big chain company who prides themselves on customer service and popularity you’d think one refund on a night where multiple rooms were available wouldn’t be a problem especially given the circumstances. Yet here we are.

Easy parking for a fee.

Great stay

Great staff interaction clean room nice restaurant

Excellent customer service, very clean, great location. Parking made things easier. Breakfast was your average buffet.

A

Basic

Great room, seamless check in. Overall had a fantastic stay

The staff were very helpful and provided great customer service.

Clean room, polite staff, good location.