卡斯塔尼奧拉大酒店 (Grand Hotel Villa Castagnola)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Amazing friendly staff. Very helpful. Amazing food. Great service. A lot of amenities. Great location. And amazing ART !!!!! Original Giacometti. Francis Bacon and many more.

Fantastic resort, beautiful and relaxing stay. Only limited by the operating hours of the amenities.

What’s beautiful Hotel, located just across the road from a private area to access the lake. A few nice restaurants close by and around a 15 minute walk to the town with lots of fabulous shops. Pool area is great also with a hydro pool and sauna. We had a garden room in the new part of the hotel which was very light and airy with a patio food out to a small patio with chairs. The beds had the crispest white linen and it was all immaculate. We drove and it was easy to access and drop off the luggage then concierge parked the car. Highly recommend thanks for having us.

Beautiful hotel with top notch staff. Nightly piano player was really nice.

It was a beautiful hotel with a lot of history. Very traditional, look with many amenities and great restaurant. The views from the room of Lake Lugano were breathtaking. I would strongly suggest this hotel if you’re staying in Lugano.

Amazing welcoming. Great place

What a gorgeous property! Received an upgrade to a corner suite which was not only large but had spectacular lake views. Felt like royalty. Dined at Le Relais where both the food and service were excellent. The hotel is adjacent to a funicular and an easy walk to town. The staff are wonderful. A truly fantastic stay. Highly recommended!

This is a beautiful property filled with antiques and artwork. The staff was helpful and friendly. The grounds are magnificent and the spa is luxurious. The food and drinks were delicious. We even got an upgrade to a fancy suite! Why, I don't know. The place to stay in Lugano.

While the location and the service/staff are amazing, they gave us a room on first floor over the restaurant where the piano/mouse was annoying and the pets friendliness was also loud due to a dog constantly barking.

Review of Grand Hotel Villa Castagnola – A Complete Disaster. If I could give this place a negative rating, I absolutely would. From the very first day, the experience was nothing short of shocking for a so-called 5-star hotel. On arrival, we went for breakfast and waited over an hour for a simple omelette that never arrived. During that time, not even a glass of water was offered. We had a tight schedule and eventually had to walk out. After complaining at reception, the waiter actually chased me down in the lobby, screaming at me in front of other guests, as if I had walked out on the bill. Utterly humiliating and completely unacceptable. The following day, after a long day of sightseeing, I returned to the hotel bar to share a very special moment with my wife. I had planned a surprise—telling her I would be renewing our vows and celebrating her 40th birthday with family in Cartagena, Colombia. She was overwhelmed with excitement, but in the middle of this intimate, emotional moment, the bartender told us to “keep our voices down” because the piano player was performing. The bar was empty. Imagine being told to quiet down while celebrating such an occasion. Truly disgraceful. Finally, to top it all off, on the last day I received my dry cleaning back and discovered that two very expensive pairs of pants had been ruined. They had been washed instead of dry cleaned. No apology. No accountability. No contact from management. DO NOT STAY HERE. Save yourself the disappointment!!