奧斯汀希爾頓逸林酒店 (DoubleTree by Hilton Austin)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Beautiful Balcony View!

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Such a cute hotel and the service was amazing and the rooms are very clean and updated. Loved it overall.

very beautiful hotel and such friendly staff. we truely enjoyed our stay !

had a great stay everything was good and a fun time

The room was extra large and roomy, but the bed that was advertised as a King was smaller than a normal King size bed. There was also no housekeeping service and when we called the front desk about it, we were told you had to request it. So we asked for washcloths to be brought to our room right then, but they never arrived. This housekeeping request is something they should have mentioned at check-in. The AC made weird noises and wasn’t working properly to cool the room down. The baseboards in the bathroom didn’t look like they had ever been cleaned and there was a stain on the sheets. The lobby and outside by the pool areas were nice.

Overall great hotel.

Very convenient and had great service. Clean and maintained well. Thank you, this was our second stay.

Our recent stay at this hotel was memorable for all the wrong reasons. Unfortunately, what should have been an enjoyable and relaxing experience was negatively affected by the extremely rude and unwelcoming behavior of the bartender, Ana. Ordering breakfast to take back to our room should have been a simple and pleasant experience. Instead, Ana made us feel as though we were inconveniencing her simply by placing an order. Her attitude was dismissive, unfriendly, and completely lacking in the level of hospitality one would expect from a hotel. We were paying for a stay and simply expected to be treated with basic courtesy and respect. What was especially disappointing was that this interaction left such a negative impression on us that we decided to leave the hotel one night earlier than planned. That is not a decision we make lightly, and it speaks to how uncomfortable and unwelcome we felt during our stay. A hotel stay is about much more than the room itself; it is also about the service and the way guests are treated. Unfortunately, our experience with Ana overshadowed the rest of our visit. I sincerely hope management takes this feedback seriously and addresses the situation appropriately. Staff members who interact directly with guests represent the hotel, and their attitude can have a significant impact on a guest’s overall experience. Based on our experience, we would unfortunately not choose to stay here again.

Felt very safe and food was excellent. Highly recommend