樂敍弗朗碼頭酒店 (Le Suffren Hotel & Marina)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I had a great stay here! The hotel is showing signs of wear and tear, but my room was very comfortable and I really enjoyed my stay. The staff were great and I loved the Japanese menu in the restaurant. On Saturday, the water shuttle was not working, so that was a bit of an inconvenience, but you can walk around to the property. I have to say that the reception desk is outstanding - very professional, helpful staff.

Location and staff.

Amazing hotel, loved it. 5 of 5 Stars would recommend

Front staff lacks training in handling fire hazard/emergency situations. AC took long to get fixed after which sparks caused a fire that I extinguished and informed the reception staff to get this looked at asap but there was no real sense of danger/urgency on their behalf, which indicates I was purposely put in a defective room and wasted 3-4 hrs of my stay. Check in took long to get done. Overall a poor experience.

Very friendly and helpful staff. We were able to check in early which was appreciated. The pool was very nice. Appreciated the shuttle boat and used it several times. The food in the restaurant was good. Breakfast was good but it was a little confusing where to find things as the buffet was spread over several rooms. Perhaps as guests arrive for breakfast a staff member could explain the layout. No housekeeping provided- perhaps you need to request it. If so, explain this to guests.

The reception staff was excellent.tbe check in was smooth. Got help from the bagagiste. There was adequate free parking for our rented car. The lunch from the Japanese sextion was absolutely delightful. Going tk Caudan was very easy due to the free water taxi

Both

Whilst I would stay here again because of the location near Caudon Waterfront but not in it, and the helpfulness of staff I had reservations about my stay. Check in very poor - shown to a room already occupied. Food at Dinner quite slow to arrive and then not hot. Also wine prices in the bar excessively high for the quality of wines served compared to other bars and nearby hotel.

Fresh interesting menu for breakfast

The room had roaches. The breakfast was decent, but service was lacking as tables didn’t all have silverware. Egg station hit or miss. You have to request coffees, no one comes around. Decent variety. Checkin/out pleasant enough, but noticed they didn’t ask how everything was because the night before there was a loud party till 2 am right outside below us. Location was excellent. You are a short walk from waterfront and grocery.