洲至奢選上海靜安THE ONE套房飯店 (THE ONE Shanghai Downtown, Vignette Collection by IHG)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

great location

The staff always smiles; they are very helpful. Fruit punch with ice is available to any guest walking in, just enough to cool down a thirsty tourist from outside. What I like most is the available in room laundry machine and dryer. In addition, the bathroom has natural night and nice view.

It is definitely not the same standard as other Kempinskis in the world, as the property is in dire need of repair and refinement, and the service staff are less friendly than the typical Shanghai person - the check-in staff seem to operate in a way as though they’re doing us guests a favour, and behave with a very strange air of superiority complex - which is totally laughable when I remind myself this is a Kempinski, a supposed five star hotel in Shanghai and yet they feel it’s their duty to make hotel guests feel not great. :D However we were there for holiday and just shrugged it off as we did not want to let bad service affect our time in Shanghai. Cleaning staff were friendly and thorough, greeting and acknowledging us along the hallways, and could definitely teach the counter staff a thing or two about good customer service.

Fantastic location in downtown Shanghai with many restaurants and shops nearby.

Fantastic room and location! :)

We will stay in the property again if we go back to Shanghai.

I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)

Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.

Really great location, state of repair and staff. Highly recommended!

Hotel definately needs renovation