IIDL 套房 (IIDL Suites)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

This hotel is in such a bad state. I don’t know who gave them this number of stars, may be it was bribed. No one in right state of mind would believe the stars which I got tricked with. There were more mosquitos inside than outside. The towels, bed sheets, lighting, floors everything is falling apart. Balcony is super dirty. Buffet food is below expectations. The staff is general is pleasant expect the girl on duty in the breakfast hall seems really unhappy with her job. Overall I would never stay here again, would rather chip in a few more bucks and stay some where better. I never expected this to be so bad. Tv is basic which also stopped working the second day.

This property was one the best in Mayur Vihar region under Fraser Suits but now under IIDL suits everything going down from room conditions to food. Even front desk staff don’t want to response to your greeting. Young staff without any supervision not learning how to speak to their guest. Me snd my family using this property since 8 years and

Property rated 5 star but its not even 3 star property. They are saying non smoking rooms but there are smoking smells in the bedrooms and we found empty cigarette pack in the drawer. One of bed's comforter and bedsheet was dirty. Kitchen counter kickplate was broken and dirt was visible. We requested extra rolling bed at time of booking but they denied and asked money. Spa room has dirty smells, not good for health. Swimming pool has no warm water. This property required lots of renovation and need to upgrade. I will never book this property again, it is better to spend litter more money to somewhere else.

We had a good stay but the property needs to remodel

Very courteous stuff always willing to help I would definitely recomend this place to anyone.Very clean..

I had to wait for atleast 35 minutes before they could assign me a room.

It was nice and staff was very friendly.

Not the best location. We saw a rat in the restaurant. One night we had to listen to a loud music coming from a party across the street, window glasses are not noise cancellation.

TLDR; Mr. Prayag Rawat is a Liar and cheat and do not trust a word he says. This review is specifically for Mr. Prayag Rawat. The hotel itself was fine but I requested an early checkout due to personal reasons and confirmed with the front office manager that they will issue a refund for the unused days. Once I checked out and tried to get the refund I was put in touch with Mr.Rawat who kept passing the buck to Expedia and kept insisting somehow I am supposed to get Expedia to issue an amended voucher. Then after much back and forth with Expedia and iidl I managed to get Expedia to send them an email etc. Which Mr.Rawat confirmed and asked me for a couple of days time to issue the refund as they were waiting for an amended commission request from Expedia. I explained that the commission is purely a matter between Expedia and iidl and my refund should be issued. But he refused now after 2 months he has flatly refused to honor the refund claiming Expedia has not sent them a voucher.

Check-in process was efficient and the front desk was friendly and polite. Building and room condition was disappointing with dated furniture. I had some setup issues with the internet (which turned out an error on my part) but the front desk was very helpful and even walked up to my room to help with the setup. The hotel is not centrally located and, with Delhi traffic, at least 30 minutes drive from the city center (Connaught Place). There is, however, a Metro station conveniently located within walking distance.