梅林恩公園飯店 (Merlynn Park Hotel Jakarta)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The staff welcomed me very well. Shout out to Flo and other customer service, laundry, service room, maintenance and the front desk crews. The breakfast buffet was absolutely scrumptious and huge. The room was spacious and there was a bathtub which was really nice. The staff are also really friendly and helpful but the location is slightly out of place. I enjoyed the gym and the swimming pool. Overall it was great!

Staff and amenities.

The sink,toilet, escalator,30%of the elevators, some gym equipment, furniture handals, remote control, etc…were broke. Stains on ceilings, food was par, reception desk had duck tape on it, the speakers were blown on the TV. The shower flooded the floor, rusted and banged up items in room. Waaaaay outdated, the safe was basically in the floor, the clothes closet didn’t close, etc… and it was DIRTY. The pillows were comfortable and most of the staff was very friendly.

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the white light around lobby and around the hotel is not calming. the in-room safe was not working. the hotel is due for a refresh and refurbishment. I wish the staff can be more customer oriented and takes more initiative. They are courteous and warm, just lack initiative.

The rooms were dirty and old, I know because I had to change my room 3 times. I even paid for an upgrade to a suite because I thought it might be nicer, but it wasn't. The air conditioning didn't work in 2 rooms. They tried to fix both but it still didn't work. The staff was nice but the hotel rooms are old, smelly and gross. I wouldn't recommend it to anyone!

issue with the pollution - perhaps more air purifiers are needed?

One swimming pool was out of service without any prior notication, however it was not until my final night I realised I was bitten by bedbugs. The dirt under the mattress was horrendous, which I only checked before I left the hotel.

Some minor issues regarding room service payments and house keeping not collecting food plates from corridors for more than 24hours.....very smelly corridor of food rotting. But a fantastic hotel, great pool and breakfast is plentyful.

Excellent service