科祖梅爾美洲嘉年華 - 全包式 (Fiesta Americana Cozumel All Inclusive)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

This is our second time staying here since February of this year. Totally love this place, been coming to Cozumel for over 40 years, I was so impressed with the staff and really everything from the restaurants to the snack bars across the street. All I can say is WOW. Should be back in October for dia de los Muertos celebration. See y’all soon and Thanks Again

Mixed experience. The resort was clean, the snorkeling was excellent, and many staff members were friendly. Unfortunately, service was inconsistent throughout our stay. The elevator was out of service twice while we were on the 7th floor, beach towels were frequently unavailable, room service often required multiple follow-ups, and beach service was minimal. The resort was generally clean, but the Bali beds were often left wet and dirty after rain or untidy after previous guests, and we occasionally had to clean them ourselves before using them. We were also asked twice whether we were celebrating a special occasion, shared that we were there for our birthdays, and nothing was ever acknowledged afterward. The vegetarian food was surprisingly poor, with one Mexican dinner consisting of roughly a quarter head of cauliflower with mole sauce (and nothing else). After returning home, I attempted to contact management regarding these concerns, but the hotel refused to provide an email address for management or customer service and instead directed me to call the property from abroad. We chose an all-inclusive resort expecting relaxation and convenience. While we don't expect perfection at all, we do expect the basics. These basic services required more effort than they should have. The refusal to provide any management or customer service email after our stay only reinforced that impression and reflected poorly on the resort's commitment to guest service.

My wife and I loved our stay here. The staff was super friendly and always accommodating. The dinning options were nice and diverse. They required you to make reservations each night, but when we went it wasn’t crowded and didn’t have any issues walking in at any time. We loved the fact that you didn’t need to pay for cabanas and everything was on a first come first serve basis.

If you're expecting the traditional all inclusive with the party vibe and things to do, this is not your place. Felt like just being at a hotel.

A solid 4 star resort. Perfect for late Spring, off-peak travel. I could see the pool/beach club and restaurants feeling crowded during peak travel weeks. Easy to relax at without being overstimulated too often.

Clean rooms and great staff

This was the best all inclusive hotel for us and our kids. The staff was amazing and the rooms were fantastic. This hotel was so accommodating and welcoming. Highly recommend staying here. Juanito and Lucio were super.

The staff was great , special mention to Fernanda hostess at Mexican restaurant. She is amazing resolves quickly any situation.

Won’t go back.

The staff was friendly and very helpful. Always greeted with a smile. Loved it there.