聖荷西中心城貝斯特韋斯特蘇爾住宿普拉斯飯店 (SureStay Plus Hotel by Best Western San Jose Central City)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Nothing

Fax machine not working Shampoo and soap dispensers empty No vending machines Light bulbs out in room Staff not helpful Would not give me a receipt for my stay Pool and hot tub dirty

Wasn't what I expected

It's ok to stay 1 night. I liked the shower, it is good muscle massage in hot water.

Yes very goog

Clean rooms and good breakfast

I reserved a room through Expedia and arrived around 3:30 PM, after the stated 3:00 PM check-in time. When I checked in, everything initially seemed fine and I was given a room key. However, when I entered the room, it was completely unacceptable. The room smelled horrible, housekeeping clearly had not been done, the room was messy, and it even appeared to have bugs. I immediately went back to the lobby to request a full refund because the condition of the room was unacceptable and unsanitary. Unfortunately, the staff member told me there was nothing they could do and that I had to contact Expedia since I booked through them. This experience was extremely disappointing and stressful after traveling. Guests should not be checked into rooms that are not cleaned or ready, especially after official check-in time.

The hotel location was too noisy due to the Moterey Rd. This road it is busy day and night.

Overall the facility, staff and amenities were good, however, it was under a flight path and some of the other guests were loud. The main highway next to it was also loud.

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