Holiday Inn 蘭開斯特 (Holiday Inn Lancaster by IHG)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Basic hotel room which is ok air conditioning good. Pool good. Breakfast poor they didn’t have any eggs ?? Quite amusing

OK for the price

Disappointing that pool closed due to staffing issues. Decor etc is a bit 'tired', could do with refreshing

We have stayed in the hotel numerous times because of the convenient location, and this time we appreciated the air conditioning. Unfortunately, we may not be staying there again, and certainly won't be eating there. On the first night we had burgers, which were good, but paid by card and didn't check the price. My friend then ordered and picked up a coffee from the bar and was a bit puzzled by the service charge. On the second night I ordered a chicken, leek and ham pie that was terrible and I didn't finish eating. Thick pastry, very little chicken or ham, a large broccoli stem that was too raw to puncture with a fork. It was £18.95 on the menu, but when I paid I saw a 'service charge' of £1.90 on the till. I queried this and the barman agreed to remove the charge. The service charge isn't shown on the menu, the barman didn't tell me about it, I couldn't see a notice about it, and I wasn't given a receipt. People buying drinks and food together probably wouldn't be aware of it. I think this is illegal under consumer law, and it certainly is sneaky.

Despite not been able to check in until 3pm the room was not ready when we arrived at 3.30pm and had to wait. Not informed the room was ready and had to ask again. Restaurant over priced for poor quality pub food

A nice room which would have benefitted from better lighting. A lovely breakfast with plenty of choice of hot and cold dishes.

We were staying overnight before a cruise coach pick up. I didn't realize how early we would be picked up as we had booked breakfast. The staff kindly ensured we could get some take out cold breakfast and hot drinks as we were leaving before the breakfast opened. This was really helpful to us. It was so convenient to be able to leave the car there for a supplement.

Very impressed with the hotel experience. Everything was excellent, friendly staff, atmosphere, swimming pool. It was the first time when kids asked me to leave some tips in the restaurant :) thank you for a great time

Staff make this hotel especially the reception team and dining staff on the evening shift. Got a complimentary upgrade, which is always welcome, dining at the evening food was cooked fresh, hot, helpful staff no complaints. Hotel rooms were very comfy, bright on the riverside of the hotel, lovely toiletries. Will return on the back of how welcoming the staff were.

Lovely hotel, with comfy beds, large rooms and great breakfast.