芽莊御庭飯店 (Regalia Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Breakfast was so bad. And I can handle a lot, but that was bad. Coffee was horrible. Super watered down. Warm at best. Not hot. Hotel itself dated and aged but hey, it was a great deal for what we paid. Breakfast for sure could have used quite a bit of improvement. Probably wouldn't stay here again, think there's better options out there.

Everything is perfect, the only thing is that the exterior of the building is a bit old.

Staff was very friendly, happy, helpful. Room was very clean. Great price.

Very good breakfast and helpful staff… great location

Good , thank for staf

Very clean and friendly

Do not stay here. Not only are the photos deceiving but the aircon does not work, the room safe was broken, and we only had 1 working lift to service 16 floors. It was a 10min wait for the lift or hiking up and down 16 floors. Not ideal in 33degree heat. The hotel is rundown, as is the outdoor pool (located on the 16th floor. If you are scared of heights, I would not recommend as it is a small area and surrounded by a not so tall glass fence). The sun lounges were falling apart and stained. Reception and management were dismissive of our complaints and unprepared to come to a resolution. They would not give us a refund - even when we offered to pay for 1night as a courtesy. We cancelled our booking (which was for 5nights), and chose to stay at Vesna Hotel up the road. When contacting Lastminute.com they advised that as the hotel had not agreed to waive the refund policy there was nothing they could do and suggested we return to the Regalia Hotel. As part of this the Regalia Hotel also advised that they were still expecting us despite the fact we had confirmed with reception and management in-person that we were cancelling the booking by checking out as a result of the conditions of the hotel. This in itself feels like a scam as because we did not cancel online, the booking was still active, therefore, we were liable for the full 5 days. According to Lastminute.com, if we had cancelled on the day that we checked out, this would not have been the case. Pity we were unaware.

This hotel was excellent value for money. The room was clean and comfortable. There was a rooftop pool which catches the sun in the morning . Their breakfast had an omelette and pancake station and was included in the pice Very central to bats and restaurants.

Stayed 5 nights. Friendly staffs, I had an issue with the bathroom and Ngan (the receptionist) was able to fix it right away. Will definitely be back.

Very good service