宮廂房酒店 (Hotel Palazzo Esedra)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

All good!

Welcome. Staff. Great room cleanliness. Good breakfast. Good menu.

Really friendly staff, Expedia had booked the wrong room but the staff helped us out

Great postion for the football, you can see the stadium from the room.

A bad hotel. You cant control your room temperature, it has to be controlled by the front desk. Mine was set at 25C and they couldn't turn it down. They changed my room. Same problem. Shower didnt hold. Plgus didn't work. Average breakfast.

Air conditioning didn’t work at all

Room 306 had several serious faults that made our stay extremely uncomfortable and disappointing. • The bathroom light only worked if the key card was positioned in a very specific way even after numerous attempts by the staff and ourselves to finally get it to work. • The main room light could not be switched off due to an electrical fault, leaving us no option but to cut the power from the fuse box in the room as advised by the front desk reception. Moving rooms was not an option as the hotel was fully booked. • As a result, we were unable to use the air conditioning overnight once the power was off in the room to turn off main room light (which was very bright) making the room unbearably hot and leading to a very poor night’s sleep. • To access the bathroom at night, I had to use my phone torch to reach the fuse box, which caused the main light to switch back on and disturb my son and husband. • Being required to operate the fuse box ourselves was not only completely baffling but also potentially dangerous, and certainly not a solution I would expect in a 4-star hotel. This is not the standard of service I expected, particularly as this stay was booked as a special treat for my son’s upcoming 16th birthday and we had travelled from the UK. Instead of being a comfortable and enjoyable experience, it was stressful and frustrating. We will not be returning to this hotel ever again!

Good

Ok

Hotel was well located for the University Federico II where I attended a conference. It is close to Maradona Stadium but otherwise it is somewhat isolated. Easily accessible by public transport and relatively in easy reach of the airport. Restaurants are somewhat mixed fare. The hotel is excellent and the staff very helpful and attentive. The only slight concern was the food which is in need of some attention. The hotel refers to its restaurant as fine dining but it really isn't.