拉斯維加斯威斯汀湖水療度假村 (The Westin Lake Las Vegas Resort & Spa by Marriott)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

AC was out in the room, rooms not as pictured online. Did not like the hotel.

Upon arrival the valet was closed prior to the time that was posted for closure. When I asked at check in if someone could help me because I had my leg in a boot/cast and had to park for away they would not. They just told me I’d have to self park and that it advertises valet closes at 11 but they usually close at 10:55. It was 10:54 when we arrived. Also, the bathroom floor and shower in our room were disgusting. Hairs, grime, what looked like either mold or some gross dark brown goop in the corners and between tiles was everywhere. I called to report and they said no one was available to clean it until the morning. We needed to shower for an early appointment so we had to leave early. We were never offered another room and only the comment someone in the morning was the best they could do and sorry but she herself could not go up to the room to clean it herself. The next morning I spoke with manager Wendy and she was the only good thing about that place. She listened and allowed me to explain everything that happened. I sent her photos and video of everything. I asked to please not be charged for the last night so I could go somewhere else to get another room. Without even asking she refunded me for the entire stay. Wendy was wonderful. Unfortunately the night staff was not and their cleaning staff needs to be reminded of how to properly clean a bathroom.

The rooms were clean but the air conditioning was not working properly, it didn’t cool enough no matter what temperature we programmed. The upper pool was closed all during our stay and the hot tub was closed as the well advertised restaurant.

THE HOTEL IS BEAUTIFUL AND A GREAT GET AWAY

Such a beautiful Resort inside but the outside can use some work, stayed with the fam for 4 days and sadly was only able to use upper pool once during our stay because it was under construction, hot tubs were closed and access to lake was closed my whole stay,but overall great place to relax and sleep.

The property is beautiful. Staff is friendly from front desk to all staff that we walked by saying Hello with a smile on their face!

exelent

We stayed here for a basketball tournament and the facilities were clean. The beds were soft and the rooms were large enough for a family of four. It’s located in a beautiful location. We have been here before and we will return.

Great front desk staff!! Friendly, kind and helpful! Excellent way to start a stay!

Nice Place to watch Fireworks on 4th of July