天堂花園酒店 (Paradise Station 3 Boracay Hotel by JustGoFun)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Paradise Garden is the worst hotel we’ve stayed at among many hotels during our travels. From check-in, the staff struggled to communicate clearly with us—especially regarding ID requirements. They didn’t explain properly that locals only need to show local identification, while foreigners need a passport. This confusion made the process difficult and stressful. After we were finally assigned our rooms, one of the room keys didn’t work. We informed them, but while we waited outside in the humid and hot hallway, one group ended up joining the other room to rest. Even after an hour and a half, the key still wasn’t fixed. They then gave us another room. Later that night, the original room we were assigned finally worked, and they asked us again if we could switch rooms. We also had electrical issues in the room. At night and during the stay, everything felt disorganized and poorly managed. Check-out was another problem. We were not informed during check-in that we would need an exit slip to show the guard. If you’re planning to catch a flight, be sure to check out early to avoid delays. Overall, it was an extremely unpleasant stay. The hotel is run-down, overpriced, and the front desk staff need significantly more training. Pictures are deceiving, don’t get fooled by it.

Mostly good except food service. Breakfast is terrible. Food is below average, coffee undrinkable, wait staff not helpful unless prompted. If they could improve that then it would make huge difference overall

The property is experiencing some renovations so it did not appear as in the online photos. Room keycards would not stay programmed and we had to visit the front desk several times to have them re-keyed. All-in-all, though, a positive stay.

The staff was great. The breakfast was excellent. The facility was fine. The location was convenient.

We had a great time..staff were very helpful and were quick to respond to our needs. The place offered other fun stuff to do and had 3 pools (although 1 was being treated during our stay); we utilized one of the pools as alternative to the beach when it got too hot. Breakfast choices were great, coffee could be better. My son loved the orange juice.

5 star prices. 2 star experience

Breakfast by the beach was fantastic. It is a bit cramped inside lining up for food, I believe there is a better way to control traffic inside. Although it is a grand pool view, there are a lot of trees in the way of the view. Staff was very helpful and courteous and well trained. The only thing is the wifi issue, boy it was unstable and bad. Even roaming in the hotel was not fun. Overall it was a good experience.

Staff was friendly and accommodating - breakfast was ok took a bit to get new food when one would run out

Staff were very welcoming and always greet you with a smile and a good morning/afternoon/evening. Any issues were quickly addressed. Breakfast was good with many different options such as pancakes, waffles, bacon as well as plenty of Asian options. As the property is shared with the convention centre, if there is a convention while you’re there prepare for breakfast to be pure chaos. The staff do their best but the sheer volume of people is overwhelming whether you’re there at the 7am opening or later in the morning. It also didn’t go unnoticed that the various “rules” of the hotel are enforced differently for foreigners and locals. Upon arriving at the pool we were always assertively reminded by the lifeguards to shower before entering the pool, which is entirely reasonable but no such direction was given to Filipino patrons who would arrive and jump straight into the pool. We mistakenly assumed that we could enjoy some chips poolside but were immediately swarmed by several staff that told us no outside food or drink were allowed at the pool and would have to pay 200 pesos per person if we continued eating. Again, not unreasonable if that’s the rule but we were left a bit sour as we watched Filipino families enjoy nothing less than full picnics poolside with fruits, drinks, nacho chips etc. That aside, the overall experience was quite pleasant. The location is great, direct access to the beach with plenty of restaurants and markets close by.

We booked 3 nights stay for 2 adults and 2 children ages 16 and 13. Upon arrival we were told to pay and additional 8,400 php for the children because they were considered as adults. We contacted Expedia and Expedia said the hotel should never charged us extra because it was not in the contract that children over 12 yr old are considerate as adult. Expedia tried to contact to hotel be could not get through. On top of that, the children were also charged for breakfast even though the hotel contract said that breakfast was free. Please be cautious with hidden fees when booking with this hotel. We were very disappointed and will not be back.