新加坡聖淘沙萊佛士酒店 (Raffles Sentosa Singapore)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The villa was nice and the overall environment was great. However the services and attitude of the staff were not very consistent, and honestly surprising for a hotel supposedly at the top end

Incredible hotel in the heart of Sentosa. Food at all restaurants surpassed expectation with the exception of breakfast which lacked ambience and service. Rooms are well appointed, modern with exceptional bedding. Missing some ammenities and service but i would expect this is due to the villa style of villa rooms.

This is the first time I have ever left such a low rating. We had arranged an airport transfer with the hotel, but we were dropped off at a different hotel instead. I contacted the email address we had been communicating with to report the issue, but even after several days, I received no response at all. This level of service is unbelievable for a five-star hotel.

A bit of everything needs improvement. The value that we are getting out for the cost is not on par with similar setup. The breakfast is average and limited, the transport while a RR is old and peeling. The staff feels warm but feels like checking the box. A bit of everything.

Very nice staff

The service was impeccable

It was a wonderful stay

Exceptional

Just do not rely on their Whatsapp Butler service, better to call with the hotel phone. We inquired about the tour of the Sentosa island provided by the hotel with the hotel car, did not receive response. We scheduled room cleaning at a later hour so we can enjoy the pool without having to come to the door, and the room cleaning staff came around twice. Finally, we asked for baggage pick up for our check out, but the staff responsible were just chilling and we had to bring most of it down the stairs ourselves. Facility is amazing, but for what you are going to pay, I would recommend Capella right next door if you require attentive support or service. Also, my girlfriend took the buggy ride back from the Spa and the driver was crashed and bumped along the way numerous times in a short ride of under 60 meters. It was not the driver’s fault, because the buggy is quite long and the roads are very narrow, additionally a truck was parked in preparation of an event taking place at the premise. It is a fairly new hotel at this time when we stayed for 4 nights, I am sure they need some more time to get used to operations of the hotel. Another thing I did not appreciate is being asked my villa number many times by the same people despite our long and extended stay, when I did not require any service, felt like an intruder. Next time, depending in the price, I will choose Capella, even though their villa pools are smaller, they seemed to be more experienced.

The check-in process was protracted and the staff were confused as to how to process the check-in due to a difference between the reservation and hotels system. We had to wait until midnight to be a able to check-in