Fira 綠洲套房酒店 (Oasis Suites Fira)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Amazing stay

The staff are wonderful and helpful however I do feel the photos online are a little misleading. From the pictures the room looks much larger than it actually is and they don’t show you the full view from the balcony. I had an impression this had an ocean view but actually the back was a parking lot. So for the price and being non refundable I felt I was a little misled as I would have been willing to pay a little more for a larger room and overlooking the ocean view that being said the location was excellent and in the heart of Fira. The room was clean and the staff were very nice and easy to teach.

The host/owner were very helpful and responsive from the start and helped me settle in comfortably. The place was in a good location, close to Fira market hub and was very clean, nicely decorated and well maintained. The staff were very prompt about cleaning, check-in check-out etc. Very nice experience staying there.

it was all fabulous, and the staff was incredible.

Nice staff.

Nice location, very helpful host.

OVERALL IT WAS GOOD.

The location was perfect. Close to all the action, but not in the middle of it. Close to bus and taxi stations for daily trips and a few markets close by to buy fruits and drinks. The hot tub was a nice bonus at the end of each day. Breakfast to order was very good. Ornela, the front desk lady, was amazing, she provided excellent customer service. Also the housekeeper did an excellent work keeping our room and balcony spotless. We stayed for 7 nights and had a wonderful stay! Santorini is a lovely place!

We arrived to a broken hot tub with sand in the bottom, and the staff tried to blame us. The staff was rude. The air conditioning drained water all over the patio floor right outside of the door. There was no parking near the hotel. There was a wooden step on the patio that led to a terrace. The step was not secured and the top had a lip extending around the sides, which causes the step to tip if you do not place your foot right in the middle of the step. When stepping down from the terrace the I stepped onto the step, as soon as I put my weight on the step, it tipped forward causing me to fall backwards. I hit my head on the corner of the wall, my calf on the corner of the terrace metal table and my back on the terrace floor. I suffered large bruises on my calf and back, a smaller bruise on my head and had a severe headache the rest of the day, causing me to stay in the room and lose almost a whole day of my trip. When I reported the incident to the hotel, all the had to say was "well that has never happened before." There are many hazards and inconveniences at this hotel, and the staff is very unsupportive. Save yourself stress, headaches and money. Go somewhere else.

The suite itself was fantastic and the morning breakfast was delicious. Although, there were a couple of inconveniences in the form of no shower door, so water would always pool in the bathroom. The ac unit would also leak water into the room with a constant drip while being used. Still, the staff were incredibly kind and stayed in constant communication through text. They were even thoughtful enough to arrange transportation from the airport late at night after our flight was delayed. While being in the heart of Fira was convenient for dining and shopping options, it was also close enough to the late night clubs so that loud music and cheering could be heard deep into the night. Overall, the stay was delightful and I enjoyed my time at the Oasis. Highly recommend for anyone looking for a place to stay in Santorini.