黑馬酒店 (The Blackhorse Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I think it's a really great place to stay for the price. The owners seem really hard working and were friendly and had good customer service. It wasn't perfectly clean and wasn't a five star hotel but it's not fair to expect that for the price. The atmosphere in the pub with the rugby game on was cool and it was a nice place for dinner both nights of our stay. Definitely would stay here again. Loved it. Excellent value.

Good price

ok

Good place for a short stay. Comfy bed and close to everything

I dont know whos fault. I booked and paid thtiugh the Hotels.com app and on the check in day, the Blackhorse Hotel said i was not booked for. Thus i lost my money and had to book other hotel as the only room available at Blackhorse wasnt suited for me. No refund for me...becareful of using hotels.com app.

Nice and cheap

After a series of missed calls and ignored messages in the app, I was able to organise a late check in. Despite this on the day of my arrival, this property was very ready to leave me out on the street in the middle of the night. It took another two missed calls and a yelling match over the phone to finally get into my room.

Partner and I were in the city for a concert at Wolfbrook Arena, and were greeted by very friendly and helpful staff who were happy to help us with the best route to walk to and from.

Cheap and cheerful.

We were not shown where the facilities were, as the staff only quickly tidied the room upon our arrival. We arrived at 5:00 pm, so there had been sufficient time to have the room properly prepared in advance. It also appeared that the sheets had not been changed, and we were only provided with a couple of towels at that time. In addition, the common areas had a strong cigarette smell, which made the environment uncomfortable. Although we had already paid for the stay, we decided not to remain due to these issues and concerns about safety. Unfortunately, the staff did not make any effort to address our concerns or offer a solution. Overall, the experience was very disappointing.