Z&I 民宿 (Affittacamere Z&I)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Hello, I am contacting you to formally report serious problems with the accommodation I booked through Expedia. The apartment has a significant ant infestation, especially in the bathroom and dining area, which affected the cleanliness, comfort, and overall quality of our stay. This situation caused considerable stress and anxiety for my child, who has ADHD, and he did not want to use the bathroom or enter the dining area. The bathroom drain was also clogged, causing water to remain standing in the shower area and creating an unsanitary condition. In addition, the accommodation did not match the photographs or description on Expedia. I booked and paid for a deluxe room advertised as including a terrace, but the property we received had no terrace. I selected this accommodation based on the amenities and images shown in the listing, so the actual conditions were extremely disappointing. I am requesting that Expedia formally review this case and provide an appropriate partial refund due to the ant infestation, plumbing issue, distress caused to my child, and missing advertised terrace. I have photographs and videos showing the ants, standing water, and absence of the terrace. Please open a formal complaint and provide me with a case or reference number. Thank you.

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Good location to where you wanna go to see the sites, a bit of a challenge to get into the property. No fresh towels and was a bit noisy..

Great check in :) host was waiting for us The address was easy to find Only a slow 20 minutes from the train station Ten if you don’t walk with a cane lol

I honestly hated this place from the moment I walked in. The fact that the towels and bed covers aren’t white were a red flag. The towels felt old, the room wasn’t clean. The washroom didn’t have any toiletries or hand soap. I had to message them to let them know we didn’t even have body wash or shampoo, or hand soap to wash our hands. We had to wait till the next day to receive it. The washroom is so small and feels so dirty. Also when sleeping at night you hear people come in and out or closing and opening their doors, almost felt like someone was breaking into our room each time.

great communication and location!

Very clean and comfortable, great location, and friendly, helpful service. Great value for the price compared to other options I found!

Check in was smooth and easy. Location was great. Room was small but adequate. Pillows were old and uncomfortable and should be updated as should all the bedding. Regardless, the price was right.

Staff were very friendly and helpful. Marissa was very pleasant. Very modern and clean space. Great location, very close to the train station. Bed was comfy and air conditioning was good! Overall a fantastic stay! Would stay here again in a heartbeat if/when we are in town.

The place was very clean and it was very easy to find from the train station and tram. Also an easy walk to the heart of Florence. Marisa was extremely courteous and was very helpful.