羅斯福點酒店 (ROVE LIVING/KL - Roosevelt Point)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

The property was clean but a bit worn down. Carpets and couch are throughly used, but we just put a sheet over the couch and wore sandals inside. Couch was not comfortable as we could feel the frame under the cushions. Beds were comfy and clean with white sheets. It is extremely loud outside at night due to the close proximity to bars and restaurants that come alive at night. Motorcycles and car alarms are often going off. Once we closed our windows it wasn’t too bad and we were able to sleep. The parking spot to this unit was close and easily accessible by elevator. Grocery store under the apartment has literally everything you may have forgotten or may need.

Unit was overall dirty. Appliances and furniture were broken (freezer handle fell right off), linens stained, pillows were grossly stained. Blinds had missing slats and were all chewed on. Ceilings had obvious water damage with bubbling on ceilings. Vents were rusted and dirty. Overall the stay was unacceptable and unit should had not been rented out at all as conditions were very poor. Checked out first thing in the morning. Received a refund for unused nights, however, due to condition of the unit, a full refund should had been offered (we asked for a full refund, but we got denied from manager/owner of the unit). I would not recommend staying here.

Room was neat, tidy, & very clean. Loved that there was washer/dryer in facility made it so handy & helpful. Host was very communicative since there was a hiccup with our parking stall. Location of place is so amazing your near everything made it so convenient for us since we had to commute to Phoenix Convention Center every day. Staff at location also very helpful & friendly. 10/10 recommend this place to anyone & everyone and will most likely book here again in the future.

Was wonderful. Highly recommend as a great alternative to traditional hotels

Where to begin… The most convoluted arrival process ever. I was initially told a white key card would be in a lock box, but wasn’t provided a lock box number nor code. Subsequently was provided the details. Once you’re parked, good luck finding your unit. This is not a hotel; you’re essentially in a dorm house. When residents want to get rid of their garbage, they just place it in the hallway, so the entire damn building reeks. When we checked in, a fire alarm was beeping its low battery warning. We sent a message to Rove and were told that their office is closed between certain hours and directed us to their AI bot. Ha! Our key for common areas, including the pool and gym did not work. There were no sheets for the pull out bed. We notified the staff and were told that they would check into it. Never heard a word back. Unit is simply aged, this may be on us given the price. Simply just a mislabeled and poorly run complex. We ended up leaving early. We’re currently working with our credit card company to get a full refund. Stay the f away.

We enjoyed our stay! More spacious and quiet than a hotel. Easy walking distance to everything, arenas, convention center and plenty of restaurants. Easy drive to hiking or Suburbs! One pool was closed but easy walk to the second pool and bigger hot tub. I gave 4 stars because of the broken pool, comfort of the beds and little things like a couple holes in the couch and you had to take the lid off one of the toilets to flush it! We would definitely stay again with our family if 4!

The pool was nice. Three cardio machines are available. Two outside gas grills as well. Remote check in process was cumbersome and notification of process could have been provided earlier and clearer (i.e. a short demo video would have been helpful).

Host was helpful and polite But I would definitely say save yourself the headache and get a hotel

DO NOT RENT THIS! This is falsely adverted with what they are offering. This place was nasty! We arrived after 1am and walked into a horrible cigarette smell covered by perfume. The towels were dirty, rotting baseboards, extremely uncomfortable beds, the hallway and “common area” were even worse. Filthy, unsafe, furniture flipped and scattered everywhere and the best part is nobody will make them do any type of refund. We woke up in the morning and got out of here as fast as possible leaving us stranded for the next 3 nights that we had planned. Super disappointed that someone can get away with it.

GOOD