大煙山度假小屋 (Grand Smokies Resort Lodge)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

We checked in around 5pm and on our way to the room we were told they shut the pool down until 8:30. Which wasn't true because it was closed all night because someone went #2 in the pool! So no apologies no offer for them to try to make it right. Our airconditioner didn't work and again, nothing was done. Their free breakfast is pathetic with biscuits gravy scrambled eggs and sausage patties. It wasn't worth eating. We used to love coming here but now we will not be back. Terrible experience and we've stayed here at least 7 times but never again. They used to give you vouchers for the wood fired buffet but they dont do that anymore and that is a real shame because that was the best part of the stay and the main reason we came. Until they change their policy on that we will not come back. We loved the slide on the pool but their are other hotels that have them too. We won't be back!

Super great value & very family friendly! Staff warm & welcoming. Overall property needs a good deep clean but rooms were clean & although you can see the age of the building, it’s kept up well. Soaking tub was amazing!

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The property was cheap for a good getaway weekend, but the view from the window was not that great

Worse hotel I've been too first room wasn't cleaned they had to change our room second room was cleaned but there was a roach inside the microwave where the time shows breakfast made me sick please find somewhere else to stay

The room looked clean enough, but I should have done a thorough inspection. There were bed bugs in our room, I had to make a trip to the doctor, after our stay. I was prescribed antibiotics, because the bites were so bad, also cost me a day of work. I couldn't find an email to contact the hotel, so I called the front desk. I told them about our room, so they wouldn't give it to someone else. They said that they would block it off and inspect it. I never received an apology, not one single sorry. I won't be able to go back there again.

Breakfast every day was awesome and served well and on time. Pool was great and had great hours grandkids loved the pool, arcade room, and the weight room Was easy to check in and check out. Definitely will stay there again

The rooms weren’t the cleanest and the breakfast bar was very lacking.

My in laws loved it, pool wasn’t overcrowded. Is in perfect location for what we needed to do. We will be back soon.