丘園飯店 (Kew Gardens Hotel)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

Nice old pub with maybe 20 rooms. A very good stay.

Great location

The Location of the Pub was Perfect and the pub looked great (didn’t eat) . The room we stayed in and looking at the other reviews seems to be the same story, Tired, Dirty, lacking basics and need some investment.

Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall would recommend this hotel!

I know check in wasn’t until 2pm but it said reception was open from 10am. We arrived at 11am wanting to drop our cases off but no one was there. We went away for an hour and had a coffee and tried ringing the hotel but no one answered. We returned at 12.00 when the pub opened This time we were met with someone and left our luggage. We came back about 5pm and checked in. Our room was on the top floor(4 flights) and I had to carry 2 heavy suitcases up 4 flights of narrow stairs as there was no lift. This was not mentioned in the hotel description. First impressions were not good. The room was dated and run down. We just dropped our bags in the room and went for something to eat before returning later that evening. Then we saw the full extent of the room. The pictures on your site showed a nice bed with headboard and curtains at the window. We had no head board, the were dirty greasy marks in the wall above the pillows. The was a portable air conditioning unit at he bottom of the bed restricting access with ducting going out the window. One side of the bed didn’t have a bedside light. The bedside light the other side didn’t work. In the shower room The toilet roll holder was coming off the wall. The light above the mirror was hanging by a wire and in a shower room was dangerous. Where I think it was suppose to be secured to the mirror shards of glass had come away and were shards in the basin. The shower head was loose and the shower looked like it needed a good clean.

Rooms were small, but adequate. Both sets of parents stopped in these rooms as they were there for our wedding. They found the rooms to be quite warm and my parents struggled to open the patio doors as the latch at the top was quite high up. The rest was ok.

It's an older hotel, but the staff are very friendly and helpful. Breakfast is great and the room was a good size. Location is brilliant for arriving by Tube and for visiting Kew Gardens. Dinner was also very tasty and good value.

Slightly convenient location but rooms are definitely portrayed very different in the photos than reality. No good air flow, old fans provided that barely put out a puff of air, bathroom was musty and everything seemed worn down. The best was hard as a rock. Plenty of other nearby choices for stays that are actually cheaper/just as convenient.

Staff were lovely and couldn’t do more to help. Food and pub downstairs fantastic. Delicious meal and fab breakfast in the morning. Was quite disappointed in the quality of the room. Paint and wallpaper peeling from the ceiling. Tv only had basic channels. The bathroom had a lot of black mould in the bath which for a 4 star hotel I was very disappointed in.

Where to start, it was like an episode of Fawlty Towers… Concrete pillows, no hotel staff to talk to, no air con or suitable fans for the room, no cold water apart from out of the bathroom sink, no working tv, plugs on the opposite side of the room so you had to plug your phone in by the door, mouldy and dated bathroom, dated decor throughout. This hotel only had location on its side but this did not make up for the shocking experience. I would never come back nor would I recommend to anyone!!!