吉隆坡城中城梅庫夏日套房 - 企鵝之家 (Mercu Summer Suite KLCC at Penguin Homes)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

All is good

was not like the photos, old furniture, smelly apartment, lot of cockroaches and insects in the room

When I came into the room, I was really satisfied with the condition of the room. Then, when I took out the pot from the drawer, it became a nightmare because of cockroach... After then, I could see many cockroaches everywhere and everytime... And inside microwave was really dirty even I heard everything is ready for you before C/I! And room cleaning! I paid for 50 RM for it but when I came back, I couldn't find any difference. They just did empty the trashbin only...

At first the access card can only pass one person and another person need to wait for next turn using one access card. Second, the tv remote is not function. Next, it is good to have washing machine inside but there is no laundry soap and dryer.

It was fine

Perfect😉

Charging RM40 for cleaning fees whereas the place is not clean at all. There are hair on the drain, the toilet bowl cover is dusty and there are roaches running around kitchen area. WiFi is not working at all. Complaint to the PIC and no response from her.

- during check in need to standy by minimum rm 200 for the deposit and rm 30 for cleaning fee - already informed the staff that we need the towel. He mentioned that he will provide the towel and is still in the laundry. Waited till check out didn’t received any towel - springy bed, kinda hurt my back - need to buy own soap since they only provide shampoo, toothbrush and toothpaste - informed staff to checkout early but they just ignore and need to come back just to check out and get your deposit back - overall 3/5 since i just like the swimming pool and the view from the room.

Overall average feeling. Kitchen sink was not even cleaned. Overall cleanliness is poor.

Not recommend to stay here ! No Free parking but it mentioned have free parking ! Extra charges for cleaning fee once check in ~ Did not mention cleary while booking! Have to read well the policy before you make booking. Dirty in room, air- con will off itself ! Bad felt.