"墨爾本城市套房" (Melbourne City Suites)

星級評鑑以住宿資訊（飯店提供之服務與設施等）綜合評等為基準，僅供參考

I have stayed here a few times and obviously its brilliant as it's so cost effective compared to other nearby properties. But in this instance the fact that they have no staff onsite was a problem for me. The aircon in my room wasn't working and wouldn't heat up the room. When I called it put me through to a call centre and the only option they offered me was to go to a storage room on a different floor and get a plug in heater and bring it back to the room myself. I did this but I couldn't get into the storage room so had to call the call centre back again. It was after 11pm before I got it sorted and the heater really didnt do much to heat up the room. In this instance it really struck me how problematic it is not to have anyone onsite to help if there are issues.

Great place to stay. Walking distance to shops.

Very spacious apartment in a great central location. Roomy bathroom, comfy king size bed. A dining table would make the the place perfect.

Is conveniently located inside the same building as Mantra on Little Bourke in the heart of the CBD. Same comfortable and spacious layout as Mantra rooms we've stayed out in the building though located on different floors. Was able to store our luggage at reception on level 8 both before and after our stay which was amazing. If you need more amenities like toilet paper just need to ask at reception - housekeeping only from day 4 onwards though not needed. Love the keypin access for the room and ground floor late night access. Highly recommend.

Reception area was awkward. The receptionist was lovely. No hair dryer in the room. There was a reminder in the kitchen area to clean your mess otherwise you’ll get charged $50 cleaning

The room was very large and was close to every amenity needed. Staff were very helpful. The only thing I didn't like was the dryer took too long to dry my clothes.

Such a disappointing experience after staying there so many times. I left my kindle and sunglasses in the room when I was rushing to a meeting. I was 100% positive, I even knew exactly where I left them in the room. Not only could I not get them back but I could not contact the property. I emailed, called multiple times and eventually went to the property but to no avail.

Great location close to all the major shops. Clean room lots of space in the appartment.

Stayed 1 night and really liked the place. Great value for the large size of the apartment. Good location, easily accessible. Booking and check in process was easy and staff helpful.

Unfortunately the room was dirty - clumps of hair in the bathroom, a strong cooking smell in the entire apartment and unclean drawers/cupboards in the kitchen.